Benefact Group
Commercial Account Handler
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Commercial Account Handler
Commercial Account Handler
Salary: Starting from £35,000.00 (depending on experience) plus bonus potential
Working hours: 35 hours per week
Duration: Permanent
Location: Totnes
About the Role
Naturesave Insurance, who are proudly part of Benefact Group, are looking for a Commercial Account Handler to join our Totnes office.
An exciting opportunity to join the growing team at Naturesave, an award-winning Insurance Broker, with over 30 years’ experience in providing ethical and sustainable personal and commercial insurance.
As a Commercial Account Handler, you will deliver commercial insurance sales income targets through effective sales and relationship management techniques. You will provide expert advice, conduct thorough client review meetings with both existing and new commercial insurance clients to maximise business opportunities and support the overall business strategy.
Please note that whilst we are happy to consider this being a remote role, travel to our Totnes office will be required at least once a month. Further details can be discussed at interview stage.
Why Join Us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What You’ll Be Doing
- Meet business targets by achieving new business, retention goals, service KPIs and maintaining required workflow standards.
- Achieve agreed performance objectives by consistently meeting individual KPIs and contributing to team success.
- Maintain strong technical expertise through continuous learning of products, market trends and underwriting guidelines to manage complex cases and referrals.
- Deliver holistic insurance reviews by assessing client needs and recommending suitable related products for both new and existing customers.
- Underwrite and manage claims effectively by adhering to underwriting authority levels, handling claims promptly and keeping clients fully informed through to settlement.
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What You’ll Need to Have
- Proven experience with the Commercial Insurance Industry
- Confident and capable of building rapport over the telephone to provide an excellent client experience
- Creative and effective in helping shape the team to focus on service, quality standards, and efficiency
- Ability to work in a regulated, compliant, client-focused environment
- Organised, resourceful, deadline-driven, and supportive of the wider team
What Makes You Stand Out?
- Chartered Insurance Institute Certificate in Insurance (hold/willing to work towards)
What We Offer
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
Hear from the Hiring Manager
“At Naturesave, we put planet, people & purpose before profit. By joining us, you would embark on a career that’s as rewarding as it is impactful and become part of a growing & developing team where your work protects communities and the environment.”
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About Us
Naturesave Insurance is a UK award-winning green and ethical Insurance Broker with over 30 years of experience providing insurance to some of the UK's greenest homes, individuals, and organisations. In 2022, we became part of the Lloyd & Whyte Group, and are now proudly part of the Benefact Group.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history, and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs, and interests; we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, please let us know.
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