Brown & Brown Insurance
Commercial Account Handler
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Commercial Account Handler
Location: Maidstone Salary: £Negotiable + Benefits
Reporting Line: Commercial Team Leader – Commercial Director
About the Role
Built on meritocracy, our unique company culture rewards self-starters and individuals committed to doing what is best for our customers.
We are seeking a Commercial Account Handler to provide customer service to our clients within our professional and welcoming Maidstone office.
At Brown & Brown, we offer high-quality, specialist insurance solutions to Commercial clients throughout the UK. By focusing on long-term relationships and delivering tailored, technically robust advice, we achieve excellent customer satisfaction and retention.
Responsibilities
As a Commercial Account Handler, you will be accountable for:
- Providing a best possible customer experience and delivering specialist advice aligned with our core values
- Accurately undertaking administrative tasks
- Developing and maintaining strong relationships with clients and insurers
- Ensuring all data, processes, and client fulfillment are aligned to company objectives
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Requirements
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No minimum educational entry level required or strict previous experience requirements – we are open to diverse backgrounds.
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3 years’ Commercial Insurance experience preferred, particularly with extensive knowledge of:
- Property
- Owners
- Tradesman Policies
- SME Package Business Solutions
- Commercial Combined Cover and Combined Liability
- Contractors All-Risk Covers
- Preferred: Previous experience with Acturis
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Essential skills:
- Effective written and verbal communication
- Ability to work independently and collaboratively
- High attention to detail
- Strong customer service orientation
- Exceptional time management and organisational ability
- Analytical and problem-solving skills
Benefits
- A long-term opportunity within a company known as a "forever company" with stability and clear growth paths
- Investment in your professional development and progression
- Competitive £Negotiable salary
- An environment that prioritises diversity and equal opportunities
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Our Culture and Values
Founded in 1939, Brown & Brown (NYSE: BRO) has grown from a two-partner firm into one of the largest insurance brokerages globally, while maintaining a core focus on trust, resilience, and delivering results.
At Brown & Brown, we strive to:
- Embrace collaboration
- Thrrive in a progressive work environment
- Emphasise growth, integrity, and customer advocacy
We define ourselves by core values:
- Teamwork: We value everyday interactions as teammates over managers and employees.
- Trust and courage: We are accountable to each other and our mission—"always doing what is best for our customers."
- Diversity of thought and talents drives our success
Through a commitment to local communities and shared values, we unite in an inclusive, goal-driven culture where success is measured as a collective effort.
--- "We look for individuals who embrace our culture—those who thrive in a collaborative environment, are driven to grow and succeed, and commit to always doing what is right."
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