Howden
Commercial Account Handler
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About Howden
Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and a no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart and the reason our employees have been turning down headhunters for years.
Whatever your priorities — work/life balance, career progression, sustainability, or volunteering — you’ll find like-minded people driving change at Howden.
With a no-limits approach, we can rise to any challenge. Whether the question, concern, or risk, we can get the right people in a room and find the right answer. Our collective power is helping us change the insurance narrative — doing right by our clients while using insurance as a tool to build resilience for individuals, businesses, and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and accelerate positive change in the world around us.
The Opportunity
We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years, and we now have over 200 people within the team across the UK.
In this role, you will be responsible for:
- Building rapport with new and existing clients (from sole traders to the MD/CEO of a large organisation)
- Working closely with the Branch Manager to achieve team objectives
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About the Role
Responsibilities
You will be responsible for:
- Reviewing client documentation to ensure it is comprehensive and accurate to support the quoting process
- Building and maintaining strong relationships with:
- Internal stakeholders
- Clients
- External contacts
- Ensuring we meet expectations and compliance standards
- Assisting the Commercial Account Executives in:
- Achieving high levels of renewal retention
- Exceeding customer expectations
- Meeting FCA requirements
- Processing data promptly and accurately in relevant systems to:
- Support high levels of client service
- Improve internal processes
- Facilitate informed analysis
- Willingness to learn — every day will be different
Benefits
We believe that great work and commitment should be rewarded. That’s why we offer: Core Benefits Bundle
- 22 days holiday (plus bank holidays), increasing through length of service
- Life Assurance (up to 4x salary), protecting your loved ones in case of the unexpected
- Income Protection, guaranteeing an income for up to 5 years in the event of illness or injury
- Contributory pension scheme (4% employer contribution, 5% employee contribution rising to 5% & 5% in April 2025)
- Healthcare Cashplan with access to health-related benefits Lifestyle & Financial Benefits (FlexiFunds)
- Discounts on gym memberships across the UK
- Salary sacrifice schemes:
- Travel Insurance
- Cycle to Work
- Car leasing
- Technology purchase
- Discounted insurance policies through Howden
- ** retailer discounts**
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Your Values at Howden
Core Values
- We value diversity — There is no one ‘Howden type’. We cherish individuals who:
- Are brave enough to try something new
- Support and empower one another in everyday moments and challenges
- Are determined to make a positive difference at work and beyond
Reasonable Adjustments
We’re committed to providing reasonable accommodations to ensure our positions align with your needs. Adjustments may include:
- Software and IT support
- Office setups
- Flexible hours
- Hybrid working *(Not all positions can accommodate changes to hours or locations).
Email your Recruitment Partner with any questions about eligibility or further details.
Company at a Glance
Founded: 1994 (as just three people and a dog) Today:
- ~24,000 employees worldwide
- A leading global insurance group
- Managing $37bn of premiums
- Employee-Owned Business with a collective of almost 23,000 team members as majority shareholders alongside three long-term minority growth equity partners.
Ownership & Culture: Our owner’s mindset is embedded in our culture, with our team invested in ownership of decisions, actions, and results. Together, we drive growth and amplify our ability to achieve extraordinary results for everyone.
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