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Commercial Account Handler
Commercial Account Handler Role at Howden – Howden Consumer & Local Commercial Team
Who Are We?
Howden is a global insurance group built on employee ownership. With 24,000 employees across 56 countries, we unite under a principle of collaboration, passion, and a no-limits mindset.
Why People Choose Howden
- Culture before all else – We don’t just talk about it, we live it. This is why our employees rarely consider other offers.
- Unlike other companies, you’re here for your values as much as your career. Whether it’s work-life balance, sustainability, or volunteering, like-minded colleagues make it easy to drive change.
Our Impact Beyond Insurance
With a no-limits approach, we tackle pressing challenges:
- Pro bono support for worthy causes
- Vaccine development against pandemics (e.g., COVID-19)
- Using insurance to build resilience for individuals, businesses, and communities
The Opportunity: Commercial Account Handler Role
Team Background
Our Local Commercial Team has grown rapidly over 14 years, now comprising over 200 professionals across the UK. In this role, you’ll support our team in serving clients ranging from sole traders to MDs/CEOs of large organisations.
Key Responsibilities
- Client Relationships: Build strong relationships with new and existing clients, collaborating closely with your Branch Manager to achieve business objectives.
- Compliance & Documentation: Review client documentation to ensure accuracy and completeness for quoting processes, meeting FCA requirements.
- Service Excellence: Help Commercial Account Executives with renewal retention, exceeding customer expectations while ensuring high levels of service quality.
- Collaboration: Maintain strong internal and external relationships, including stakeholders, clients, and third-party contacts.
- Data Processing: Handle financial and client data efficiently in IT systems to support internal processes, reporting, and compliance checks.
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About You
✔ Attention to Detail – Accurate review of client documentation for risk assessments. ✔ Relationship-Centric – Ability to build trust with diverse client types, both internally and externally. ✔ Customer Focus – Passionate about customer service excellence and meeting regulatory standards. ✔ Resilience toVariety – Willingness to learn and adapt across new challenges daily. ✔ Career Growth Mindset – Opportunity to progression and professional development in the insurance field.
Rewards & Benefits
We reward commitment with a comprehensive benefits package:
Work-Life Balance
- 22 holiday days (increasing with tenure), plus bank holidays.
Core Benefits – Health & Financial Protection
- Life Assurance: Up to 4× your salary for dependents.
- Income Protection: Cover for up to 5 years’ income in case of illness or injury.
- Pension Scheme: 8% total contribution (4% employer, 4% employee), increasing to 10% (5% each) in April 2025.
- Health Cashplan: Access to health-related benefits and cash rewards for unseen medical expenses.
Lifestyle & Financial Benefits
- Discounted Gym Memberships & Travel Schemes: Physical wellness and mobility support. ✔ Cycle-to-work plans ✔ Salary sacrifice savings on travel, tech, and car leasing
- Insurance Offer: Commission-free insurance products including: ✔ Home, motor, travel, and specialist vehicle cover
- Personal Health Perks: ✔ Critical illness cover ✔ Private medical, dental, and vitality discounts
- Discounts: Access to hundreds of high-street retailers & exclusive offers.
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Our Values & Commitment
A Career You Define
At Howden, there’s no "one shape" for our talent—only those who share our shared values and desire for impact.
- Innovation: Succeed by experimentation and incremental boldness.
- Collaboration: Small and large challenges are tackled as a team.
- Purpose beyond Profit: We’re invested in social impact—whether through insurance solutions or local community initiatives.
Reasonable Adjustments
We’re committed to inclusivity—reasonable accommodations are always considered, including:
- Flexible working hours or hybrid options
- Tailored IT equipment or workspace setup
Note: *Flexibility may not apply to all roles—reach out if unsure.
About Howden’s Mission
In 1994, Howden began as a small team of three people and a dog. Today, we’re a leading global insurer, managing $37 billion USD in premiums. Our employee ownership model ensures that we reward loyalty with long-term partnership—not transactions.
As part of this organisation, you have the chance to:
- Belong to a company that empowers ownership (your role’s humility and agency matter).
- Be part of a network invested in lasting progress.
Apply if: You’re ready to contribute, grow, and make meaning—your talent can shape the future of insurance.
Questions? Contact your recruitment partner to explore fit or reasonable adjustments.
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