About The Role

This role sits within the UK SMB team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top local favorite brands. As the Commercial Account Manager, you'll be managing a portfolio of accounts - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.

This role calls for a combination of relationship management, commercial acumen, operational excellence, and problem-solving. You should be comfortable in an all-hands-on-deck environment, love solving problems, thrive in a start-up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!

What the Candidate Will Do

• Manage a portfolio of restaurants across different geos in the UK and be responsible for its growth and profitability.
• Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
• Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g., effective marketing plans, menu optimizations, operational improvements, etc.)
• Build effective outreach strategies: Establish and proactively maintain communication channels with merchant partners
• Work with the manager to build scalable processes and standardize best practices to grow mid-sized SMB accounts at scale
• Track WoW rhythm of the business, and identify the hidden business signals
• Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers - whether that's making sure they received what they ordered, or they're receiving it when they expect it.
• Analysis: Quantify everything you do. Utilize data-driven decision-making to understand the performance of initiatives to ensure you are effectively prioritizing and developing strategies for your portfolio of accounts.
• Improve tools and processes: Use your analytical ability combined with operational rigor to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximize your impact
• Partner with internal teams: Work closely with stakeholders in internal teams (e.g., Central Operations, Community Operations) to solve problems and ensure that feedback received is utilized in improving our product and operations.