Chubb Fire & Security
Commercial Administrator - Service Renewals
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Commercial Administrator – Service Renewals
Based out of Chalfont St Peter, this is a critical role within the sales, service and maintenance division, responsible for driving the newly implemented contract renewal process.
Focussing on Service Renewals, the ideal candidate will have proven experience in administration, contract management, or sales support. Whilst being comfortable working with numbers and contractual terms.
About Us, Our Culture & What We Can Offer You
At Frontline Security Solutions, you will join a leading Enterprise Security Integrator operating in 67 countries. We have been protecting communities and assets for over 25 years. As part of the Chubb family, we have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.
SALARY: Up to £40,000.00 DoE
- 25 days holiday, plus bank holidays
- Employee Referral Scheme (£1000)
- Company Pension Scheme (5% matched)
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Same day Online GP
- Health & Wellbeing Resources
What You’ll be Doing as a Commercial Administrator – Service Renewals
Contract Management & Processing
- Execute the end-to-end contract renewal process in line with newly established company procedures.
- Monitor upcoming contract expiries and initiate the renewal workflow within the required timeframe.
- Generate accurate, timely renewal quotations and documentation for clients.
- Ensure all commercial data, pricing models, and service level agreements (SLAs) are up to date and accurately reflected in the CRM/service management system.
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Internal & External Liaison
- Collaborate closely with the Portfolio Director and broader commercial teams to align on pricing strategies and account-specific requirements.
- Act as a point of contact for clients regarding renewal administrative queries, providing clear and professional communication.
- Liaise with internal stakeholders, including the Service Desk and Account Managers, to verify that supported systems (e.g., access control, CCTV) are accurately scheduled for ongoing maintenance.
Commercial Compliance & Reporting
- Track the status of all issued renewals, following up proactively to secure purchase orders before current agreements lapse.
- Maintain meticulous records of client communications, signed contracts, and commercial terms.
- Assist in producing weekly and monthly reports on renewal retention rates, outstanding agreements, and commercial performance.
- Review Commercial T&Cs and make sure any Risks are highlighted and reviewed by the Chubb Legal team.
Essential
What We Would Like You To Bring
- Proven background in commercial administration, contract management, or sales support.
- Exceptional attention to detail and data accuracy, particularly when handling commercial figures and contractual terms.
- Strong organisational skills with the ability to manage multiple renewal workflows simultaneously.
- Excellent written and verbal communication skills, with a focus on professional client engagement.
- High proficiency in Microsoft Office Suite and experience using CRM or ERP databases.
Desirable
- Previous experience within the physical security, or engineering sectors.
- Familiarity with enterprise-level security technology platforms (such as Lenel, C CURE 9000, Milestone, or Genetec) is highly advantageous.
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Key Competencies
- Process-Driven: Thrives in a structured environment and meticulously follows agreed procedures.
- Proactive: Anticipates bottlenecks in the renewal cycle and addresses them before they impact client service.
- Collaborative: Works effectively alongside service delivery and management teams to achieve commercial objectives.
If this sounds like you, apply today and send us your application!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Additional Information
At Frontline Security Solutions, you will join a leading Enterprise Security Integrator operating in 67 countries. We have been protecting communities and assets for over 25 years. As part of the Chubb family, we have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.
People are at the heart of everything we do, and your well-being is important to us. That’s why we protect people first and are committed to keeping you safe, secure, and happy in your career.
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