Commercial Appliance Field Service Technician

About the Role As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including industrial laundries, laboratories, hospitals and medical facilities. From industrial washing machines and tumble dryers to specialist laboratory equipment washers, every day offers something different. Working across the Crawley area, you will represent a globally recognised premium brand while delivering exceptional customer service and technical expertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may be required, so flexibility is important. At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser” - forever better. Your Responsibilities In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments Through every customer interaction, contribute to an exceptional service experience while always representing the Miele brand professionally In partnership with planners, managers and service partners, maintain clear communication to support efficient service delivery and resolve technical issues effectively By maintaining accurate van stock, spare parts control and daily administration, support strong first-time fix rates and operational efficiency Through customer engagement and product knowledge, promote Miele care products, accessories, service contracts and planned maintenance solutions By actively participating in technical training and development, maintain up-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators What We Are Looking For Strong diagnostic and fault-finding skills, including the ability to repair and maintain professional electrical and gas appliances using relevant test equipment Proven experience working within a field service or technical customer service environment while delivering high standards of customer support Sound technical knowledge of UK power supplies, wiring components and appliance systems, with the ability to identify and resolve technical issues effectively Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships A proactive approach to learning and development, including maintaining up-to-date product knowledge and completing technical training programmes What We Offer A salary of up to £42,024 per annum with on-target earnings potential of up to £50,478, plus a competitive benefits package Extensive discounts on Miele products for yourself, family and friends Discounted gym membership and a daily lunch allowance Extensive health cash plan and free eye tests Additional benefits including financial advice, recognition schemes and more Additional Information This is a full-time permanent position covering the Crawley area. We are looking for candidates who live in or near Crawley. We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive. For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.