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Commercial Assistant
Welcome to the Moonpig Group!
We’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter—personalised to the smallest detail, delivered with love.
We’re not just about selling cards or gifts—we’re here to spread joy, spark smiles and add magic to every celebration. Thanks to our shared values, we’ve created a place where people and ideas can thrive.
Commercial Assistant
📍 London (Hybrid: 1–2 days in office) ⏳ Fixed-term contract (18 months)
About the Role
We’re looking for a commercially curious and highly organised Commercial Assistant to join our Commercial team in London. This is a fantastic opportunity for someone looking to build a career in e-commerce, buying or commercial trading.
You’ll support the team across supplier onboarding, product launches, onsite trading and marketing investment planning, helping to ensure our products go live seamlessly while maintaining an engaging and commercially effective customer experience.
Working closely with Buying, Marketing, Finance, Supply Chain and Legal teams, you’ll gain firsthand exposure to the full commercial lifecycle—from onboarding suppliers through to analysing campaign performance and supporting peak trading activity.
Key Responsibilities
Supplier Onboarding & Management
- Support the end-to-end onboarding of new suppliers, ensuring all documentation is accurate and complete
- Coordinate with Finance, Legal, Supply Chain and Procurement to activate new suppliers efficiently
- Maintain supplier documentation and onboarding trackers
- Create and maintain product SKUs across internal systems
- Ensure pricing, cost prices, barcodes and promotional information are accurate
- Carry out daily quality checks on newly published and republished SKUs, including pricing validations
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Product & Marketing Support
- Coordinate product imagery, asset collection, photography and sample management
- Curate onsite product galleries to keep them relevant, engaging and commercially effective
- Review low-converting galleries and implement data-driven improvements
- Work closely with Content and Marketing teams to align with the trading calendar
Operational & Analytical
- Provide ** day-to-day support for trading activity**, particularly during peak periods
- Maintain weekly trackers for pricing, promotions and barcode updates
- Support reporting projects, including subcategory reporting and Tableau data preparation
- Capture campaign activity across website and CRM channels
- Track supplier-funded promotional investments and marketing contributions
- Collate campaign performance feedback for supplier presentations
- Maintain rolling supplier exposure decks
- Own and maintain the finance tracker for marketing investment
About You
Core Skills & Attributes
- Strong attention to detail and high-level accuracy
- Exceptional organisational abilities, with the capacity to manage multiple priorities
- Clear written and verbal communication, ensuring consistency across teams
- Commercial awareness and genuine interest in e-commerce and online retail
- Proactive mindset, always seeking tailored solutions
- Comfortable working with data, spreadsheets and reporting tools (e.g., Tableau)
- Ability to build strong relationships across diverse stakeholders
- Basic familiarity with Photoshop or image-editing tools
- Curiosity in commercial performance drivers
- Resilience and adaptability for fast-paced periods, especially peak trading
What’s in It for You?
We’re committed to empowering our team to succeed. Enjoy: 💰 Competitive pay with performance bonuses, alongside a generous pension scheme ️ £100 per month Buyagift card for staff discounts 💆 Wellbeing First Support: Access to private healthcare, mental health resources and dog-friendly offices (UK & Netherlands) 🏖️ Flexible Working: Hybrid model (1–3 days in office), generously balanced with 20 days of international working + full paid holidays 🎓 Growth/Career Development: Learning allowances, mentoring, and personalised development programs 💡 Unleash Your Spark: Employee-Led Initiative grants for team projects, events or passion projects (up to £1.5k per team per year)
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Our Approach to Work
We trust you to do what’s right, while enabling flexibility for a work-life balance. Office time is structured, meaningful and essential for collaboration—whether your team typically works 1–2 days in office or more. We’ll also discuss specific office attendance requirements during recruitment.
Our Commitment to Equality, Diversity and Inclusivity
At Moonpig Group, we aim to build a workplace where everyone truly belongs. We celebrate differences—whether related to background, working style or personal circumstances—because that’s when we thrive together.
Accessibility & Support: If neurodivergence or other circumstances inform how you work, we offer trailing or additional support arrangements. If you have a clearest approach to communication and/or pronouns at work, use them during the application (refrain until your comfort increases, completely optional).
This expands beyond adjusting to personal needs; we, as a business, are determined to empower teams through the EDI Committees:
- LGBTQ+ networks
- Gender Balance
- Neurodiversity
- EMBRACE (Educating Myself for Better Racial Awareness & Cultural Enrichment)
- Our Group-wide EDI committee ensures inclusivity in daily operations
We harness diversity to ignite creativity and innovation; your scaffolding enables us all to the condition our ideals.
If you’re ready to join a company that values both your brilliance and your uniqueness, then let’s connect. We can’t wait to see your impact!** 🌙🐷
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