Vets 1 Group Limited
Commercial Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Commercial Assistant – Vets 1 Group
Full-time | Crimplesham and King’s Lynn | Monday to Friday, plus one Saturday morning in four
The Vets 1 Group is an independent, family-owned veterinary business. Our main hospital is located just outside Downham Market, with a further practice based on the Hardwick in King’s Lynn.
For more than 13 years, our award-winning Commercial team has played a pivotal role in our success. They are the first voice our clients hear, the first people they meet and, very often, the people who quietly make sure everything continues to run as it should.
This is not simply a reception job.
At any point in the day, you might be:
- Welcoming an excited new puppy
- Reassuring a worried owner
- Answering an urgent telephone call
- Finding space within an exceptionally busy diary
- Processing a prescription
- Writing an email that needs to be both clear and carefully judged.
The animals are, of course, enormously important. Genuinely liking people is essential too. The animals, after all, rarely telephone to make their own appointments.
We are seeking to appoint a Commercial Assistant who will work across both of our locations, providing a front-of-house service centred upon truly exemplary customer care.
Who are we looking for?
We are looking for someone warm, articulate and genuinely thoughtful.
You will:
- Speak confidently and naturally, both face to face and over the telephone.
- Be able to write a polished, accurate email, listen properly, absorb information quickly and explain things clearly.
- Notice the details other people miss.
- Be organised, dependable and able to remain composed when the pace increases.
- Possess the judgement to recognise when you can resolve something yourself and when you need to ask for help.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We can teach you our systems and processes. Warmth, curiosity, sound judgement and a genuine care for the way you communicate are rather harder to teach.
Previous veterinary experience would be useful, but it is not essential. We are far more interested in finding someone with the right qualities and the ability to learn.
The role will include:
- Welcoming clients and their pets
- Managing telephone and email enquiries
- Booking appointments and managing clinical diaries
- Processing payments
- Processing prescription requests and dispensing medication
- Assisting with insurance enquiries
- Maintaining accurate client and patient records
- Producing clear and professional written correspondence
- Completing general administrative duties
- Liaising closely with our clinical and commercial teams
- Helping to maintain a clean, calm and well-organised front-of-house environment
You will need at least one year of recent experience within a customer service role, confident written and verbal communication skills, and a working knowledge of Microsoft Word and Excel.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is a full-time position, working Monday to Friday with Saturday mornings on a one-in-four rotation. The successful applicant must be able to work reliably across both our Crimplesham and King’s Lynn locations.
What we offer
In addition to joining a rather exceptional team, you will receive:
- Private healthcare
- Your birthday off
- Company pension
- Enhanced family leave and support
- Employee Assistance Programme
- Individual mental health support
- BrightExchange employee discount scheme
- Staff discount
- Five working days of full company sick pay per calendar year
- A genuinely generous approach to learning, development and authorised CPD
- Monthly lucky dip
- Birthday book vouchers for your children, up to the age of 16
Applying
Please send us your CV together with a short covering letter explaining why this role appeals to you and why you would like to join Vets 1.
Your covering letter does not need to be grand, but it does need to sound like you. This is a communication role, and we will read it.
Work Location: In person
Salary: Ranges up to £30,484.94 per annum depending on age (under or over 21 years old)
Closing date: Friday 24th July 2026
Applications to: advance@vets-one.co.uk
Vets 1 – Ferociously Independent. Fiercely Unique.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills