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About the Role
You'll have direct relationships with hundreds of installation businesses, and your work will have an immediate, measurable impact on both our growth and their success. There'll be a ton of variety, but the core areas will be:
Drive Expansion & Commercial Growth
- Unlock value within the existing customer base by increasing product usage and growing installer accounts.
- Help installers identify opportunities to expand their businesses through us.
- Contribute directly to company revenue growth through account expansion and retention.
Become a Trusted Partner to Customers
- Build strong relationships with installation businesses across the UK.
- Act as the primary point of contact for installers seeking support and growth opportunities.
- Identify customer challenges early and proactively provide solutions that add value.
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Deliver a World-Class Onboarding Experience
- Own the onboarding journey for newly signed installers.
- Ensure installer teams quickly understand and adopt the platform.
- Drive early customer success by helping users experience immediate value from us.
Represent the Voice of the Customer
- Gather and communicate customer feedback and insights to internal teams.
- Influence product improvements and future feature development.
- Provide valuable insight into installer needs, priorities, and behaviours to help shape the product roadmap.
Build Scalable Systems & Processes
- Improve self-serve resources such as guides, FAQs, and training content.
- Develop and manage LLM agents to enhance customer support and onboarding.
- Create more effective onboarding processes and scalable customer success workflows.
- Collaborate with developers and designers to integrate tutorials, tips, and educational content into the platform.
Commercial Ownership & Strategic Impact
- Own revenue and retention targets across assigned accounts.
- Be rewarded based on account growth and customer retention performance.
- Contribute directly to broader company strategy and long-term customer success initiatives.
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Requirements
Relentlessly Proactive
- Naturally takes ownership and responsibility for outcomes.
- Continuously looks for ways to improve processes and results.
- Thrives in fast-paced environments and takes initiative without needing direction.
A Natural People Person
- Enjoys building relationships and working closely with customers.
- Quickly establishes trust and puts people at ease.
- Brings empathy and warmth to customer interactions.
A Brilliant Communicator
- Writes clear, concise, and compelling copy.
- Explains complex concepts in a simple and accessible way.
- Communicates effectively with both customers and internal stakeholders.
Deeply Curious
- Interested in understanding people, businesses, and systems deeply.
- Enjoys digging into details to solve problems and uncover opportunities.
- Constantly seeks to learn how and why things work the way they do.
Disclaimer
Calyptus uses an automated assessment tool that scores applicants.
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