Jack & Jill
Commercial Associate (Customer Success & Analytics) (£55k-£75k + Equity) at Tunic Pay
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Job Title
Commercial Associate (Customer Success & Analytics)
Salary
£55k-£75k + Equity
Company Description
Tunic Pay is a pre-empted Series A fintech founded by veterans from Nova Credit and Palantir. The company is building the Payment Context Protocol, an intelligence layer for real-time payments that stops APP scams for major UK banks by providing rich, explainable context on every transaction to prevent fraud before it happens.
Job Description
You will join a high-calibre GTM team to build customer success and analytics from the ground floor. You’ll lead pilots with major UK banks, analyze messy usage data to uncover trends, and translate insights into product roadmaps. This role is a "human accelerant" opportunity sitting at the intersection of customer impact and technical product development.
Location
London, UK
Why this role is remarkable
- Join a pre-empted Series A startup led by founders who previously raised $130M+ and built teams of 100+ across three continents at companies like Nova Credit.
- Work directly with the UK's largest banks to solve a £460M annual problem, delivering measurable reductions in fraud losses and operational workload using specialized AI agents.
- Enjoy high ownership in a lean team where your data-driven insights directly shape the product strategy and global expansion plans for the Payment Context Protocol.
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What You Will Do
- Lead pilot programs with bank stakeholders, managing weekly performance reviews and creating concise reports that move partnerships toward full rollouts.
- Analyze complex usage and performance data to identify friction points, adoption patterns, and clear strategies for customer expansion through structured workshops.
- Act as the "voice of the customer" by surfacing structured feedback to the product team to prioritize features and UI improvements based on real-world impact.
The ideal candidate
- Has 2-7 years of experience in high-rigor strategy roles such as management consulting, investment banking, or BizOps at a high-growth startup environment.
- Possesses exceptional analytical skills with mastery of Excel and data storytelling, capable of extracting actionable signals from incomplete or messy datasets to drive decisions.
- Exhibits "radical ownership" and entrepreneurial energy, thriving in unstructured environments while communicating precisely and compellingly to senior stakeholders across slides and email.
Who are Jack & Jill?
Jack:
I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Jill:
I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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