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Commercial Associate
Sales & Customer Success Manager – Installation Partnerships
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You'll build direct relationships with hundreds of installation businesses, delivering immeasurable impact on both company growth and their success.
Key responsibilities cover four core pillars:
1. Drive Expansion & Commercial Growth
- Unlock value in the existing customer base by increasing product usage and growing installer accounts.
- Help installers identify opportunities to expand their businesses through your partnerships.
- Contribute to company revenue growth through account expansion, retention, and sign-ups.
2. Become a Trusted Partner to Customers
- Build strong, high-trust relationships with installation businesses across the UK.
- Serve as the primary point of contact for installers seeking support and growth opportunities.
- Anticipate challenges and proactively provide solutions that add real measurable value.
3. Deliver a World-Class Onboarding Experience
- Own the onboarding journey for newly signed installers—ensuring they launch smoothly.
- Make sure installer teams quickly adopt the platform and derive immediate value.
- Champion customer success by driving quick, impactful wins early in the relationship.
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4. Represent the Voice of the Customer
- Gather and communicate installer feedback to shape product improvements.
- Advise on future feature development with objective, real-world insights.
- Provide actionable intelligence on installer needs and behaviors to influence the product roadmap.
5. Build Scalable Systems & Processes
- Enhance self-serve resources (FAQs, tutorials, onboarding guides).
- Develop AI-powered tools (e.g. LLM agents) to automate support and enhance onboarding.
- Drive repeatable, high-impact customer success workflows.
- Collaborate with design and engineering teams to embed ease of use into the platform.
6. Commercial Ownership & Strategic Impact
- Own revenue targets across assigned accounts—growth and retention drive rewards.
- Directly contribute to long-term strategy for customer success.
- Hold you accountable for killing quotas and delivering high performance.
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Key Requirements
Business Mind
✔ Take relentless ownership of outcomes with minimal guidance. ✔ Spot inefficiencies and propose à façon solutions to improve both growth and operational efficiency.
Human Connection
✔ Back rain, shine—enjoys fostering connections with customers at all levels. ✔ Naturally builds trust quickly and prioritizes personal relationships to drive impact. ✔ Empathy-first approach—makes customers feel heard and prioritised.
Agility & Impact
✔ Communicates clearly—simplifies complex ideas for both customers and stakeholders. ✔ Inspires confidence with structured yet persuasive messaging. ✔ Adapts swiftly in fast-paced environments.
Deep Acquisition & Curiosity
✔ Hunger for understanding—digs deep into installer challenges, motivations, and pain points. ✔ Always learning—ties insights to actionable strategies that drive revenue and retention.
Interested? Automate your applications and connect—start your journey at: https://app.calyptus.co/auth/candidate/sign-up
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