HomeRun
Commercial & Client Operations Manager
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Location: Hybrid/flexible working - 2 office days per week at our workspace in County Hall, Central London
Salary: £40,000-£45,000 depending on experience, plus performance-related bonus and scope for progression as the role grows
Working pattern: Full-time
About HomeRun HomeRun is helping deliver safer, healthier and more sustainable school journeys.
Our core product, HomeRun STEP, is an AI-powered school travel intelligence platform that helps local authorities understand and plan for the school run at scale.
We are already working with 10 local authority areas and were recently recognised by Google as one of the UK's Top 30 GovTech companies using AI for better public outcomes.
We are now entering an important growth phase: moving from successful pilots and early delivery into a more repeatable national growth model.
We are looking for a commercially minded and highly organised person to help build the day-to-day sales pipeline, client success and delivery operations that will support this growth.
The role This is a hands-on commercial operations and client success role in a growing mission-led technology company.
You will help run the operating layer that turns council interest into well-managed adoption, and turns client use of STEP into stronger case studies, referrals and future opportunities. Your role will be to make sure the day-to-day commercial process runs properly: council research, lead generation, CRM management, outreach coordination, webinar operations, follow-ups, client support and use-case capture.
This role would suit someone who enjoys working across commercial operations, account management, client delivery and product feedback - and who is comfortable in a startup environment where priorities move quickly and individual ownership matters.
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Key responsibilities
- Manage day-to-day council lead generation, including researching local authorities, contacts, funding opportunities and relevant priorities.
- Maintain and progress the sales pipeline, including CRM updates, meeting notes, follow-up actions and next steps.
- Coordinate council outreach, demo preparation and follow-up sequences.
- Support proposals, pitch materials, client updates and sales collateral.
- Manage onboarding for STEP pilots and deployments, helping councils understand the process, timelines, data requirements and platform value.
- Act as a day-to-day contact for council clients, managing questions, guidance, follow-ups and next steps.
- Track how councils use STEP, identifying valuable use cases, emerging needs and opportunities for deeper engagement.
- Capture client feedback and translate it into clear product requests, delivery improvements and commercial insight.
- Help create and maintain case studies, pilot summaries, user guidance, one-pagers and other client-facing materials.
- Identify opportunities for testimonials, referrals and introductions to other councils or sector stakeholders.
- Support selected marketing and sector activity, including LinkedIn, events, webinars, awards and conference follow-up.
- Use AI and automation tools where appropriate to improve sales, client support and internal processes.
What we are looking for
Essential
- Experience in client delivery, account management, customer success, commercial operations, project coordination or business development support.
- Confidence working directly with external clients or stakeholders.
- Strong written and verbal communication skills.
- Excellent organisation and attention to detail.
- Ability to turn meetings, client feedback and conversations into clear actions.
- Ability to work independently and manage multiple workstreams at once.
- Comfortable working with data-led or technology products, even if not from a technical background.
- Experience using CRM and project management tools.
- Comfortable using AI tools to improve productivity and internal processes.
- Good judgement about when to act independently and when to escalate.
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Highly desired
- Experience with councils, schools, local government, or public-sector programmes.
- Understanding of public-sector sales cycles, procurement, funding or stakeholder decision-making.
- Familiarity with transport, active travel, school travel, highways, public health, climate or behaviour change.
- Experience preparing proposals, pitch decks, reports, case studies or client-facing collateral.
- Experience supporting webinars, events, LinkedIn campaigns or sector communications.
Why join HomeRun? The school run is one of the most persistent transport challenges in the UK, affecting congestion, air quality, road safety, public health and children’s independence.
HomeRun STEP gives councils a practical way to understand the problem and target action more effectively.
You will join at an important stage: early enough to have real ownership and influence, but with a product already in use by local authorities and strong momentum behind the next phase of growth.
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