Branch
Commercial Customer Success Manager, EMEA
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Commercial Customer Success Manager, EMEA
Commercial Customer Success Manager – Join the Branch Team
At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution.
We bring the same rigor to how we build our team—by empowering our people to move fast, own outcomes, and build something that matters. We take pride in making meaningful investments in our team’s health, wealth, and growth so individuals can thrive as we scale. Our culture values smart, humble, and collaborative teammates who take accountability and drive results in an environment where their work truly moves the business forward.
We are innovative, scaling with purpose, and led by seasoned leaders. Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we’re big enough to matter and small enough for you to make a real impact.
If you’re excited by the grit of building, rapid learning, and shaping the future of customer growth, you’ll find your place here.
About the Role
We’re looking for a driven individual with exceptional business acumen, a hunger to learn the AdTech/MarTech space, and a commitment to professional growth to join our team as a Commercial Customer Success Manager.
As part of a customer experience, adoption, and success team, you’ll act as a trusted advisor to customers, focusing on:
- Building strong relationships by advocating for customers
- Driving adoption through value, consumption growth, and retention strategies
- Collaborating with Technical Specialists, Field Sales, Support, Product, and Engineering to strategize customer interactions
- Onboarding and enabling customers on the Branch platform, including custom demos and presentations
This role requires:
- Exceptional client management skills
- Passion for problem-solving, relationship-building, and customer engagement
- Ability to own outcomes and take a proactive, hands-on approach
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Primary Responsibilities
You will:
- Take ownership of the entire customer lifecycle, developing strategies to increase usage, adoption, and growth.
- Build deep expertise in the Branch platform to provide actionable, value-driven insights and recommendations.
- Collaborate cross-functionally with Sales, Support, Product, and Engineering to:
- Participate in strategic success planning, QBRs (Quarterly Business Reviews), and EBRs (Executive Business Reviews).
- Align on next steps for support tickets and feature requests.
- Serve as the vital bridge between customers and Branch by:
- Proactively managing customer expectations and communications.
- Identifying systemic gaps in engagement and providing tailored enablement.
- Create compelling brochures, presentations, and business value documents to illustrate return on investment (ROI).
- Anticipate and resolve business issues, bridging the gap between operational and technical needs.
- Assist with technical issue resolution when required.
- Accelerate customer adoption, engagement, and value creation through consistent enablement.
Requirements & Qualifications
Must-Have
- 1-2+ years in Customer Success, Account Management, or similar customer-facing roles.
- Exceptional client management skills—ability to proactively guide customers with business acumen, accountability, and hands-on execution.
- Salesforce or cloud-based SaaS support experience (ideal but not mandatory).
- Deep technical curiosity—aptitude for learning the Branch platform and translating complex concepts into value-focused, actionable solutions.
- Problem-solving skills (spanning business and technical challenges).
- Abilty to analyze business requirements and customer interactions to predict and meet needs.
- Proactive communicator—leading all phases of customer engagement, from onboarding to long-term retention.
- Self-starter mentality with an entrepreneurial spirit and comfort adapting to new tools (e.g., Asana, Salesforce, Looker, Tableau, Jira).
- Analytics expertise: Experience pulling & manipulating aggregate-level data (Looker, Tableau, Google Analytics) and interpreting metrics.
- Ability to rise above ambiguity and embrace a growth mindset.
- Excellent written and verbal communication skills.
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Nice-to-Have
- Professional experience in AdTech/MarTech, particularly with enterprise teams.
- French-speaking ability.
Details
- Location: London, UK (Hybrid schedule)
- Visa/Relocation: This role does not qualify for visa sponsorship or relocation assistance. Some travel may be required.
- Compensation:
- Base salary posted is representative only—equity compensation will be considered for eligible roles.
- Branch offers comprehensive benefits (healthcare, wellness programs, paid time off, retirement options).
- About Branch:
- Branch is the leading mobile engagement and performance measurement provider—trusted by growth-focused companies to optimize mobile marketing, conversion, and engagement strategies.
- Covers click-to-conversion measurement, user engagement lifecycle management, and multichannel strategy optimization.
Our Commitment to Inclusion
Branch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where people of all backgrounds can thrive. We consider candidates for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Join us—we can’t wait to show you what we’ve built! If you believe you’re a great fit, apply now and bring your unique perspective to a team where impact matters.
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