Ecotricity
Commercial Debt Strategic Manager
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Location: Hybrid/Stroud (GL5)
You'll need to be based within a reasonable distance and able to travel to our office based in Stroud, Gloucestershire, as the role requires office presence.
Salary Details: Depending on Experience
Advertising End Date: 11 Feb 2026
About The Role
The Strategic Debt Manager will be responsible for leading a team of Strategic Debt Advisors. Strategic accounts are high value, and relationship managed these customers are usually large portfolios of MPXN’s This role requires proven experience managing senior stakeholders within Strategic Energy Debt, this is critical to our ongoing success. Reporting directly to the Head of Commercial Debt, you will lead on all Strategic Debt management activities up to enforcement action, working closely with B2B Debt Teams and CX.
What you will do…
- Lead the Strategic Debt function of Commercial Debt Strategic Advisors ensuring team size/structure and capability remains fit for purpose.
- Preparation & review of key targets/parameters. Prepare, analyse, and conduct reviews of the debt portfolio, focusing on key performance indicators (KPIs).
- Provide critical information for business growth discussions, Support the Senior Credit Risk Manager on senior calls for Go/No go decisions
- Support debt team where appropriate on Strategic debt reviews with key customers (can be at a senior/ Board level), ensuring actions are captured and followed up.
- Ensure customer calls are in place to manage relationships and debt performance at a senior level, this may also be a customer visits to site is in space.
- Present & communicate Key debt related insight within commercial decision-making forums, sometimes to a broad group of senior stakeholders.
- Support complex data reconciliations & queries to support cash collection, this includes establishing root cause & taking ownership to resolution.
- Co-ordinate and manage internal Debt recovery discussions for Strategic accounts, working closely with Commercial partners/CX & Sales to ensure alignment
- Work closely with the Debt Information & Risk Team, finance team (Accounts Receivable) to ensure that requirements on cash allocation are fit for purpose.
- Identification of bad debt and high-risk issues are reported to Senior Credit Risk Manager
- Support B2B CX team ensuring queries are resolved timely to enable effective payment on account by our Strategic customers
- Working closely with B2B Teams to ensure Commercial strategic Debt processes and procedures are in line with legal/regulatory/compliance requirements and fit for purpose.
- Ensure the effectiveness of quality of Data to support collections process.
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About You
Knowledge, skills, and experience:
- Experience working within energy and utilities sectors is advantageous.
- Understanding of OFGEM requirements for Commercial Businesses
- Proven ability to analyse & critique existing debt management processes/protocols and identify areas for improvement.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights. Competent in using all other Microsoft Office packages (i.e., primarily Outlook, PowerPoint, Word)
- Exhibits inspirational leadership with a proven ability to coach & develop others.
- Demonstrated to work collaboratively in a cross-functional team environment.
- Ability to cope with multiple competing priorities and deliver to tight timeframes.
- Excellent communication and presentation skills
- Be able to create & present information to strategic customers at senior level this may also be on a face-to-face basis.
- Be an experienced leader of B2B Debt management in large complex organisations, with a proven record of driving improvement in Debt recovery.
- You will be highly numerate, analytical, and able to manage complex data issues, identify and analyse trends.
- Have a consistent record of engaging efficiently with internal & external stakeholders at senior level.
- You will be a highly driven initiative-taker with the ability to influence business colleagues in the pursuit
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About Us
What's in it for you...
- Healthcare plan, life assurance and generous pension contribution
- Volunteering Day
- Hybrid Working
- Various company discounts (including shops, gyms, days out and events)
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days
- Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility Statement
The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.
About Us
Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
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