DC Thomson
Commercial Growth Account Manager
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Title: Commercial Growth Account Manager
Location: Inverness, Scotland with some travel to Moray, Islands and Elgin
DC Thomson is hiring for a target-oriented Commercial Growth Account Manager to join our Commercial Team in our Inverness office.
We own some of the country's best-loved and trusted media brands, from news, sport and business to entertainment, comics and puzzles, a leading genealogy platform and tech services business. As a family business, DC Thomson believes strongly in doing what we can to build a sustainable future for our customers, colleagues and shareholders.
This is a great opportunity for a passionate account manager with previous sales experience in a targeted role. The Commercial Growth Account Manager will use their well-honed networking skills to visit clients, identify new prospects, and secure new business.
The Commercial Growth Account Manager will deliver sustainable, diversified advertising revenue growth from small and medium-sized enterprises (SMEs) in a rapidly changing local media and advertising market. They are accountable for building, retaining, and growing a portfolio of SME customers through the effective sale of DC Thomson's multi-platform advertising proposition across print, digital, audio, and emerging formats.
Operating in a highly competitive environment shaped by digital disruption, changing audience behaviour, and pressure on SME marketing budgets, the role focuses on commercially disciplined selling, strong pipeline management, and outcome-driven customer partnerships. The successful candidate will collaborate across a portfolio business model, sharing best practice, and continuously adapting sales approaches to maximize return for clients and revenue for the business.
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Key Responsibilities
- Achieving agreed revenue targets through effective management of new business and existing client opportunities.
- Building and maintaining a robust sales pipeline that consistently converts to revenue.
- Client retention and growth, delivering strong renewal, upsell, and cross-sell performance.
- Disciplined use of CRM systems to support forecasting accuracy, performance management, and insight sharing.
- Contributing to a high-performance sales culture, sharing learning and best practice across the portfolio.
Requirements
Skills
- Applies structured sales methods to identify, progress, and close opportunities; works towards defined targets; adapts approach based on customer needs.
- Builds and maintains effective working relationships with customers; manages expectations; identifies opportunities to deepen partnerships.
- Responds to customer needs, resolves issues promptly, and ensures a positive end-to-end experience.
- Maintains accurate and timely records in CRM systems to support decision-making and performance tracking.
- Communicates clearly with internal partners to align activity and outcomes.
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Experience
- Previous experience using CRM systems
- Comfortable working effectively under pressure
- Able to work both individually and as part of a team with a shared goal
- Confident working to targets and achieving them
Behaviours that will help this role succeed
Being More Curious
- Actively seeks to understand client businesses, market pressures, and emerging opportunities.
- Uses data and feedback to refine sales approaches rather than relying on past methods.
Experiment with Purpose
- Tests new propositions and sales techniques in a disciplined way, learning quickly from results.
- Shares insights on what works (and what doesn't) to improve collective performance.
Owning the Outcomes
- Takes full accountability for revenue delivery, pipeline quality, and customer experience.
- Manages time, territory, and priorities proactively to stay focused on outcomes.
Being More Collaborative
- Works openly with peers and specialists to deliver the best solution for clients.
- Contributes constructively to a portfolio sales model, sharing best practice and supporting others' success.
To apply for this role, please follow our online application process and submit a CV and cover letter.
Closing date for applications: 27th July at 12:00 noon
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