Life on the team

The purpose of this role is to maintain and improve customer contribution in-life across complex GTS customer contracts. Aspects of the role include;-

• Provide high-level expertise within the specialist area to the peer group, Customers, and direct reports where appropriate.
• Responsible for managing P & L to maintain margins in line with customer agreements, creating value-add activities to increase contribution where possible.
• Manage and implement projects relevant to the specialist area to maximize contribution and minimize costs.
• Act as a point of escalation on complex technology sourcing issues and provide appropriate support to relevant GTS areas.
• Liaise with colleagues and stakeholders to ensure adoption of best practice and continual improvement in the delivery of high service levels to the business.
• Establish productive relationships and networks at Senior Management level to build and maintain internal and external relationships.
• Maintain confidentiality in all business-related matters.

What you'll do

• Demonstrate a creative and analytical approach to problem-solving.
• Develop effective relationships through influencing and advising.
• Source feedback from managers, peers, and customers to demonstrate ongoing credibility.
• Contribute to business strategy to help grow and develop the business in line with GTS targets.
• Achievement of high customer satisfaction levels.
• Effective cascade and delivery of team objectives.
• Has a good appreciation of contractual or commercial terms and conditions and can negotiate on them for Computacenter for specific customers.
• Has strong working relationships with Purchasing and Partner Management to work through complex commercial negotiations.
• Can build strong relationships with named suppliers.
• Can produce and analyze appropriate Group statistics/KPI’s/SLA’s and customer reporting where required.
• Can suggest and implement process improvements.
• Can work across multiple geographies to support Group wide process.