Gear4music Ltd.
Commercial Manager - Customer Delivery & Consumer Finance
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Commercial Manager – Customer Delivery & Consumer Finance
At Gear4music, both our delivery proposition and consumer finance offering play a vital role in the customer experience. We're looking for a Commercial Manager – Customer Delivery & Consumer Finance to shape and enhance these propositions across multiple international markets, ensuring customers receive a seamless, competitive and intuitive experience from product selection through to checkout.
Working with the Delivery Solutions Manager
- Develop customer facing delivery propositions across all websites to ensure a clear and compelling selection of delivery options are available, whilst achieving commercial objectives.
- Optimise consumer finance proposition and manage key consumer finance supplier relationships, identifying new commercial opportunities to ensure offerings remain compelling throughout the customer buying journey.
What You'll Be Doing
Delivery & Consumer Finance Proposition
- Own the commercial presentation of delivery options and consumer finance services across Gear4music and AV.com.
- Ensure delivery options, finance products, pricing, messaging and service information are clear, accurate, compliant and commercially aligned with objectives.
- Develop and enhance consumer finance proposition, reviewing existing products, evaluating new finance providers and identifying opportunities to improve customer offering.
- Monitor competitor propositions and market developments to ensure competitiveness.
- Review and optimise customer journey through basket and checkout, improving conversion, finance uptake and customer satisfaction.
- Balance customer choice, commercial performance and profitability alongside operational efficiency.
Commercial & Supplier Management
- Support the Delivery Solutions Manager with management of key logistics suppliers, couriers, freight providers and consumer finance partners.
- Contribute to supplier reviews, performance discussions and continuous improvement initiatives.
- Support contract management, SLA compliance and commercial performance reviews.
- Assist with commercial negotiations, cost optimisation and proposition development.
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Market & Competitor Insight
- Benchmark delivery and consumer finance propositions across key markets.
- Monitor industry trends, emerging payment and finance solutions, delivery innovations and changing customer expectations.
- Identify opportunities for new suppliers, finance products and proposition enhancements using customer and market insight.
Performance & Data Analysis
- Produce reporting and insights on delivery performance, finance performance, supplier KPIs and customer outcomes.
- Analyse delivery conversion, finance penetration, supplier performance and customer behaviour to identify opportunities for improvement.
- Ensure proposition data, delivery information and finance messaging remain accurate and up to date.
Cross-Functional Collaboration
- Partner with Purchasing, Logistics, Finance, Product, Marketing and Operational teams to deliver improvements across the customer journey.
- Support new product launches, market expansion and the introduction of new delivery and consumer finance services.
- Help identify and mitigate supplier or operational risks, supporting contingency planning during peak trading periods.
- Act as a key point of contact for supplier performance issues across logistics and consumer finance.
About You
- Commercially minded, customer-focused and curious about how delivery and consumer finance can create competitive advantage.
- Comfortable working with data and complexity, turning insights into practical improvements that benefit customers and the business.
- Experience within e-commerce, retail or commercial operations.
- Understanding of logistics, delivery operations and/or consumer finance products.
- Experience managing external supplier or partner relationships.
- Strong commercial awareness with the ability to balance customer experience, operational performance and profitability.
- Ability to influence and collaborate with stakeholders across multiple business functions.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Experience using Excel, Power BI and/or Python to analyse performance data.
- Excellent communication skills and confidence presenting recommendations and commercial insights.
- Proactive approach with a continuous improvement mindset.
- Genuine interest in customer experience, digital commerce and market trends.
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Why Join Us?
- Exposure to international logistics, consumer finance, commercial partnerships and customer experience optimisation.
- Key role in shaping two of the most important elements of the online purchasing journey.
- Opportunity to help drive customer satisfaction, conversion and business growth.
What we'll give you
- Generous discount scheme across music and home entertainment products.
- Employee Assistance Programme, offering 24/7 support across various areas.
- Access to 30 qualified Mental Health First Aiders.
- Free car parking with electric charging points.
- Plus employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay and annual flu vaccinations.
We have an open, collaborative, and friendly culture, and offer a supportive learning environment for career growth.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.
If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.
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