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Commercial Operations Manager
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Commercial Operations Manager
Commercial Operations Manager / Lead
High-Growth Specialty Insurtech Remote (UK) with regular meetings in Central London Salary: c£85,000 + share option potential (with offer up to £95,000)
Joining an Exciting Insurtech Scale-Up
Our client is a dynamic, fast-growing Insurtech business revolutionising the Specialty Insurance market through innovative Policy Administration technology. Having achieved impressive early commercial success and securing strong financial backing, they are expanding rapidly. This creates a brand-new Commercial Operations Manager / Lead role where you’ll collaborate closely with the CEO, building operational foundations to support scaling while driving customer engagement, commercial strategy, and growth initiatives.
This opportunity is ideal for someone seeking a non-traditional operations role—acting as a strategic partner capable of influencing the business’s future while enjoying broad exposure to growth and innovation.
The Role
The CEO, an accomplished entrepreneur, is refocusing on high-level strategy. This role is about transforming operational momentum—you’ll:
- Take ownership of commercial and day-to-day operations, ensuring seamless project execution.
- Act as the trusted business partner to the CEO, coordinating customer-facing engagements and strategic growth areas.
- Lead across technology, product, and commercial functions, ensuring alignment with customer success.
- Operate in a highly dynamic, start-up environment, switching fluidly between leadership, stakeholder management, and commercial strategy.
This is a high-visibility leadership position—ideal for someone who thrives in complexity, enjoys variety, and can drive change while maintaining momentum.
Key Responsibilities
- Act as an Enterprise Operations and Strategy Manager, shaping processes for continued growth.
- Work alongside the CEO as the primary operational contact, facilitating decision-making.
- Align internal teams (technology, product, commercial) and external stakeholders (customers, brokers, global partners).
- Implement scalable operational systems to sustain momentum during expansion.
- Oversee customer engagement, including meetings, demos, and high-value proposals.
- Drive business development initiatives—identifying commercial opportunities and scaling relationships.
- Support end-to-end customer implementations, ensuring satisfaction and smooth adoption of the company’s Policy Administration platform.
- Collaborate with international development teams, ensuring customer requirements and business goals remain consistent.
- Lead high-impact projects, removing blockers and ensuring timely delivery.
- Contribute to strategic planning and growth strategies tailored to the portfolio.
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About You
You’re an ambitious doer and problem-solver who dislikes bureaucracy and thrives in growth phases. Ideal candidates will have:
- Relevant industry experience: Previous work in Insurtech, Specialty Insurance, MGA, or insurance software providers.
- Proven operational-savvy: Highly organised, with a track record of driving efficiency in fast-paced environments.
- Commercial acumen: Hands-on experience with customer engagement, sales support, and business expansion.
- Global-frastructure expertise: Comfortable collaborating with international development teams.
- Executional confidence: Self-starters who can execute under tight deadlines with minimal supervision.
- Business-problem orientation: Ability to identify risks before they impact product delivery, partner relationships, or customer acquisition.
Bonus (but not essential):
- Experience working with founders or early-stage CEOs.
- Exposure to Policy Administration or insurance software platforms.
- Experience in SaaS implementations or customer success.
Key Attributes
Your people-centred leadership and hands-on approach will be critical. Some of your strengths include:
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- People skills: Friendly, approachable, naturally able to build trusted relationships.
- Commercial intuition: Confident, persuasive, and commercially minded.
- Strategic + tactical mindset: Balances long-term vision with short-term execution.
- Peaceful problem-solving: Proactive, forward-thinking, and level-headed in crises.
- Organisational excellence: Attentive to detail, systems-driven, and process-oriented.
- Adaptability: Fearless about “wearing many hats,” pivoting effortlessly across demands.
- Passion for growth: Genuine motivation to shape a company’s trajectory, not just perform a role.
What’s on Offer
Career & Influence
- Join a leading UK Insurtech scale-up, poised for rapid international expansion.
- Work closely with an experienced, high-energy CEO—your ideas will directly influence scaling efforts.
- Unlock significant equity for senior contributors—a rare proposition at this stage.
- Breadth of exposure: Operate strategically across operations, commercial strategy, customer facing, and tech integration.
- Career growth: Overtake one of the UK’s most in-demand Insurtech platforms—endless upskilling opportunities.
Practical Incentives
- Location-flexibility: Fully remote first, with frequent access to a Central London office.
- Competitive salary: Base ranging between £85,000 and £95,000, with short-term and long-term incentives.
- Built for scaling: Prelude to equity/bonus structures aligned with company performance.
Why Apply?
If you hunger for a dynamic, boundaryless role where your contributions can: ✔ Drive operational excellence that powers a business’s growth ✔ Deeply influence a company’s strategy and culture ✔ Challenge yourself in a high-visibility leadership capacity …then this is your once-in-a-career opportunity.
Apply now.
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