Intact Insurance UK
Commercial Property Claims Handler
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Commercial Property Claims Handler
About the Role
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. We’re delivering a new way to do business—backed by global expertise and a commitment to service—focusing on making insurance simpler, faster, and more responsive.
Shape the Future
Join a transformation in insurance, helping people, businesses, and society thrive. Whether you're new to the industry or experienced, your role at Intact is a career where you can make a real difference.
Grow with Us
We’re customer-driven and committed to your growth, providing flexibility, tools, and opportunities to thrive.
Why Choose This Role?
As a Commercial Property Claims Handler, you’ll manage commercial property claims, adapt to a varied caseload, and grow within a supportive team. Your work will make an impact across:
Your Key Responsibilities
- Investigate and manage commercial property claims from first notification through to settlement, always meeting agreed service standards and business goals.
- Support customers and brokers throughout the claims journey, ensuring open communication and adherence to processes.
- Apply technical claims knowledge to assess liability, resolve queries, and agree fair settlements.
- Share knowledge with colleagues to foster team growth and continuous improvement.
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Your Skills and Experience
- Previous experience in handling commercial property claims—with a solid grasp of policy wording, coverage, and claims processes.
- Ability to manage a varied caseload, balancing efficiency with meeting deadlines.
- Strong communication skills, experience dealing with brokers, policyholders, adjusters, and internal teams.
- Exceptional attention to detail and sound judgement in liability assessment, documentation review, and settlement agreements.
Why You’ll Love Being Part of Our Team
We want you to bring your best self to work—every day. As a permanent member, you’ll enjoy:
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- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days’ annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development, mentoring opportunities
- Inclusive culture, employee networks
- Share investment options
Our DEI Commitment
We embrace diversity and inclusion, believing it strengthens our environment. As an Equal Opportunity and Disability Confident employer, we ensure fair consideration for all applicants and prioritise support for disabled candidates.
If you don’t meet every requirement in the description but meet the core criteria, we’d still love to hear from you. We also encourage open conversations about flexible working options, supported by our work-life balance commitments.
--- Adjustments during recruitment? Let us know—we’re here to support you.
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