MGI Learning
Commercial Relationship Manager
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Purpose of the Role
The Commercial Relationship Manager is responsible for generating new business whilst growing MGI's portfolio of existing customers. The role combines proactive business development with relationship management to ensure customers continue to see value from working with MGI while identifying opportunities to expand services and win new organisations.
Key Responsibilities
New Business Development
- Generate new business opportunities through outbound activity, LinkedIn, referrals, networking, and industry events.
- Identify and qualify prospective customers.
- Book and lead discovery meetings.
- Manage opportunities through the sales pipeline.
- Introduce larger strategic opportunities to the Commercial Director where executive engagement is required.
Existing Customer Growth
- Manage a portfolio of small and medium-sized customers.
- Develop customer growth plans.
- Deliver annual customer reviews.
- Identify opportunities for refresher training, new programmes, and wider organisational rollouts.
- Reactivate dormant customers.
- Deliver quarterly customer campaigns to increase customer engagement and revenue.
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Commercial Management
- Maintain accurate CRM records and customer plans.
- Build and manage a healthy sales pipeline.
- Provide weekly updates on activity, pipeline, risks, and priorities.
- Prepare proposals and commercial recommendations for customers.
- Work closely with the Customer Executive to ensure timely customer follow-up.
Customer Experience
- Build trusted relationships with customer contacts.
- Ensure customers receive an excellent experience throughout their journey with MGI.
- Work with consultants and delivery teams to identify future opportunities.
- Gather customer testimonials, success stories, and case studies.
Key Performance Indicators
- New meetings secured.
- New customers won.
- Revenue generated.
- Pipeline value.
- Growth in existing customer spend.
- Annual customer reviews completed.
- CRM quality and accuracy.
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Skills and Experience
- Strong business development and account management experience.
- Excellent relationship-building skills.
- Knowledge and experience of the MGI Toolkits would be advantageous.
- Confident prospecting and opening new conversations.
- Highly organised and self-motivated.
- Strong written and verbal communication skills.
- Experience using CRM systems and sales reporting tools.
- Commercially aware with a customer-first approach.
Other Information
- Job title – Commercial Relationship Manager.
- Line Manager – Commercial Director.
- Location – Home based with regular travel to customer meetings and industry events.
- Hours - 37.5 hours per week.
- Salary - £50,000 to £60,000 per annum based on experience, with commission structure in place.
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