Hologic, Inc.
Commercial Solutions Specialist
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Commercial Solutions Specialist
Join Hologic’s Diagnostics team as an Commercial Solutions Specialist and become a trusted partner to laboratories across London and South East England. In this field-based role, you’ll combine scientific expertise, technical troubleshooting, and customer engagement to help laboratories maximise the value of Hologic’s diagnostic solutions while delivering exceptional user experiences.
What To Expect
- Act as a key technical and applications expert for Hologic customers within your territory, supporting laboratories in the effective use of our diagnostic platforms.
- Deliver engaging training for new and existing users, ensuring they feel confident operating and optimising Hologic systems.
- Provide advanced applications troubleshooting and guidance to help customers resolve complex issues quickly and effectively.
- Support the full customer journey—from pre-site and site assessments to ongoing post-installation support.
- Build strong, long-term relationships that drive customer satisfaction and retention.
- Identify opportunities to grow existing accounts while gathering insights from competitive sites to support market expansion.
- Represent Hologic at conferences, trade shows, and customer events, providing technical expertise and commercial support.
- Work closely with cross-functional teams including Sales, Field Service Engineering, Marketing, Technical Solutions, and Customer Service to deliver a seamless customer experience.
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What We Expect
- A Bachelor’s degree in Life Sciences, Biomedical Sciences, or a related discipline.
- Strong experience working within a diagnostic laboratory environment, with advanced applications knowledge in a relevant field.
- Solid knowledge of diagnostic technologies and the ability to confidently support Hologic products and services.
- Experience using tools such as Microsoft Office, with familiarity in systems like Salesforce CRM and Oracle ERP.
- Up-to-date awareness of local accreditation standards and clinical training requirements related to medical devices.
- Excellent communication and interpersonal skills, with the ability to explain complex scientific concepts clearly to diverse audiences.
- Strong analytical and troubleshooting abilities, with a systematic approach to solving technical challenges.
- Confidence delivering engaging training sessions to different user groups.
- The ability to interpret scientific literature and communicate key insights effectively.
- A full driving licence and the ability to travel extensively within the territory.
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We’re looking for someone who is customer-focused, proactive, and collaborative—someone who can represent the voice of the customer internally while working independently in the field. You’ll thrive in a fast-moving environment, bring thoughtful problem-solving to complex situations, and continuously look for ways to improve the customer experience.
If you enjoy combining scientific expertise with relationship-building and want to make a meaningful impact in diagnostic healthcare, this role offers the opportunity to do exactly that.
Salary: £45,000 - £55,000 + bonus
- The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including company car or car allowance, pension and insurances.
Territory: London and South East UK
Location: Ideally based in Epsom, Croydon, Watford, Harlow, or Kent
Travel: Approximately 70–80% (around 4 days per week)
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