Nottingham City Council
Commercial Support Advisor
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Commercial Support Advisor
Customer Service Assistant (Commercial Waste Operations) – Permanent
Position Overview
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: £25,583 to £26,403 per annum (pro rata for part-time, pay award pending)
Location: Humber Building, Eastcroft Depot, London Road, Nottingham, NG2 3AH
Why Join Nottingham City Council?
We’re looking for innovative, driven, and community-focused individuals to contribute to the well-being of Nottingham. If you’re passionate about making a positive impact, this could be your opportunity.
Benefits include:
- Competitive salary
- 26 days’ annual leave (rising to 33 days after 5 years) + bank holidays
- Generous defined benefit pension (17.9%)
- Hybrid working flexibility
- Employee Assistance Programme
- Discounts on local sports/fitness, cinema, and shopping
We’re an equal opportunities employer, committed to diversity. If you’re from a Minority Ethnic community, LGBTQ+ or disabled, we’d love to hear from you.
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Responsible for:
- Serving as first point of contact for Commercial customers across Resident Services, handling enquiries, requests, and complaints primarily via telephone but also other channels.
- Proactively engaging with new and existing Commercial customers to support commercial growth initiatives.
- Delivering excellent customer service in a fast-paced, multivariate support environment.
About the Role
Key Responsibilities:
- Act as the primary contact for commercial waste-related inquiries, ensuring quality service delivery.
- Support commercial growth efforts through proactive customer outreach.
- Manage high-volume customer queries, demonstrations, and escalations collaboratively.
- Maintain accurate records and update IT systems.
About You
The successful candidate will have:
- Telephone-based customer service experience, excelling under pressure.
- Strong communication skills, with the ability to explain policies and procedures clearly.
- Working knowledge of (or the ability to develop) commercial and waste services, including areas such as:
- Clinical waste
- Skip hire
- Collection processes
- Active listening, empathetic engagement, and conflict resolution skills.
- IT proficiency and record-keeping accuracy.
- Proven ability to manage difficult conversations professionally.
- A commitment to equality, diversity and inclusion (EDI), enabling culturally respectful service delivery.
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Application Details
Closing Date: 13/07/2026 (may close earlier)
Interviews: Week commencing 20/07/2026
Apply as soon as possible.
For informal queries, contact:
- Zarina Hearne – Senior Commercial Waste Operations Manager
- Telephone: 07961 986570
- Email: zarina.hearne@nottinghamcity.gov.uk
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For further information, visit: Nottingham City Council Job Descriptions (please follow the provided link)
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