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Commercial Team Lead
Regional Head of Commercial Accounts Management
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates, and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely, and with less environmental impact.
What does this mean for you? You’ll join an international organisation big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You’ll bring your authentic self to work, surrounded by diverse and driven professionals, and maximise work-life balance and flexibility through our Hybrid Work Model.
About the Role
This position is critical and requires a proven leader who can:
- Drive commercial performance through effective account management, customer retention, and portfolio growth.
- Ensure strong governance, risk mitigation, and operational excellence.
- Develop high-performing teams, build strategic customer relationships, and deliver exceptional growth outcomes through cross-functional collaboration.
Key Responsibilities
You will manage, lead, and mentor a team of Account Managers in a High-Performance Model (HPM) and own the Inside Sales Team while ensuring all teams deliver customer excellence and add value to the business.
核心职责包括但不限于：
Team Leadership & Development
- Manage and develop a team of Account Managers to meet individual and team objectives, including:
- Account reviews, audits, asset management, and risk mitigation.
- Training and developing new recruits while fostering engagement and continuous improvement.
- Receptive hiring: Ensure targeted and progressive workflow training for new customer onboarding.
- Upskill team members to cultivate high-performing, growth-minded individuals.
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Customer Portfolio Growth & Retention
- Protect and grow an assigned customer portfolio by achieving budget targets, driving growth, and ensuring commercial excellence.
- Develop sales-oriented teams focused on:
- Growth menu.
- Proactively identifying and engaging high-value leads.
- Scaling within the NT Plan process.
- Deepen customer engagement across systems, from equipment controllers to executives.
- Act as primary escalation and approval authority for complex customer issues, including:
- Workload negotiations.
- Contract discussions.
- Problematic audits.
Process Optimization & Collaboration
- Embed and optimize processes and systems to improve proactive account management and maintain consistent customer service excellence.
- Collaborate with supply chain, commercial, and transformation teams to:
- Identify growth opportunities.
- Deliver and implement value-driven solutions.
- Develop and implement customer-specific improvement plans while sharing best practices to optimize regional and organizational performance.
Sales Strategy & Marketing Initiatives
- Champion growth focuses for the Inside Sales Team while expanding new business through:
- High-quality bidding proposals.
- Applying negotiation skills to win new customers and retain relationship stability.
- Use alerts and KPIs to proactively support team members in overcoming challenges, including managing workload distribution and removing barriers.
- Collaborate with other business channels to drive the use of new products and services through marketing campaigns.
Operational Authority & Decision Making
- Conduct key decision-making on:
- New processes (including digital CX integration).
- Implementing large-scale projects.
- Ensure efficiency and cost reduction by aligning new systems and solutions with high-level strategic actions.
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Requirements
Experience & Skills
- Strong background in Account Management, with success in portfolio growth, customer retention, and risk mitigation.
- Demonstrated ability to lead teams remotely (hybrid).
- Proficiency in:
- Accountability, building rapport, coaching, and collaboration.
- Commercial, sustainability-focused strategies.
- Customer Partnerships, relationship management, and sustainability-focused value creation.
- Disruptive thinking, feedback mechanisms.
- Leading customer-centric teams and motivating teams.
Core Competencies Required
- Negotiation, self-awareness, and prioritization.
- Digital Customer Solutions (DCS) experience.
- Growth mindset in sales communications, and ability to develop knowledge across markets globally.
Benefits
- Work in a world impacting leverage model that Supports changing goods to markets.
- Flexible work culture balancing team collaboration with autonomy.
- Empowered workplace where individuals can contribute freely with diverse and motivated teams.
- Hybrid Work Model (Remote) offering flexibility while maintaining strong connections.
Equal Opportunity Employer
We are equal opportunity employers committed to diversity, respect, and growing a workforce where individuals can realise their potential.
- We neither discriminate against applicants based on race, colour, sex, age, national origin, religion, sexual orientation, gender identity, or any federal, state or local protected class.
- Never conduct interviews via online chat or request money as a term of employment.
For any questions about the legitimacy of interviews or job offers, contact recruitment@brambles.com. Fraudsters have been impersonating companies in interviews or overdue payments. Do not proceed if this applies.
Apply Today and be part of changing how the world transports goods sustainably.
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