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Commercial Technical Support Specialist, Molecular Biology
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Commercial Technical Support Specialist, Molecular Biology
About GenScript
Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and recognised as a well-regarded biotechnology company, GenScript employs approximately 6,165 staff and has served over 200,000 customers across over 100 countries and regions.
Job Scope
The GenScript Catalog Product Business Unit is expanding in Europe and is looking for a highly motivated Commercial Technical Support Specialist to join our European team. In this role, you will act as a strategic bridge between our European commercial teams, customers, and internal departments. Key responsibilities include:
- Advancing the market presence of immunology cell separation and cell therapy/reagent product lines across Europe.
- Driving strategic market insights, commercial enablement, and expert technical support.
- Collaborating with customers to enhance product understanding and application success.
- Supporting internal teams by delivering market intelligence to inform product development, optimisation, and regional strategy execution.
Ideal candidate: A proactive, commercially minded individual with a strong scientific background, a solutions-driven mindset, and a drive to excel in a fast-paced, dynamic environment.
Job Title
Commercial Technical Support Specialist, Catalog Product
Key Responsibilities
Product Focus: Explore the catalog products for this role via: Catalog Products Brochure.
Working Arrangement:
- Full-time: 40 hours per week.
- Location: Remote (based in United Kingdom, Germany, or France).
Core Duties:
- Partner with your line manager to develop non-sales strategies for the cell separation product line in Europe and ensure execution.
- Provide non-sales-oriented commercial promotion and full-cycle technical support for immunology cell separation products, tackling technical queries.
- Promote the Cell Therapy/Reagent product line across Europe, fostering regional market awareness and enhancing product recognition.
- Support local commercial teams via:
- Customer mapping, profiling, and segmentation.
- Organising targeted visits, product presentations, in-depth technical training, and on-site application guidance.
- Strengthening customers' product recognition and operational proficiency.
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- Offer technical support (consultation, Q&A, troubleshooting) to commercial teams and end-users.
- Track market dynamics, industry policies, and technological advances in European cell therapy/reagents, compiling insights for new product R&D and optimisation.
- Analyze competitor offerings, assess their technical advantages, and contribute detailed research reports to inform strategy.
- Collaborate with R&D, marketing, and sales teams to streamline product launches, marketing campaigns, and technical optimisations in Europe.
- Execute additional tasks as directed by your manager.
What We Expect From You
Education
- MSc or PhD in one of the following: Immunology, Structural Biology, Protein Engineering, Molecular Biology, Biochemistry, Microbiology, Cell Biology, Biotechnology, or Medicine.
Experience
- 1–2 years in commercial roles within life sciences preferred.
- Experience with catalog-based product portfolios (cell separation, cell therapy, or reagents) is advantageous.
Skills & Competencies
- Strong market research and analysis skills to identify trends and competitor insights.
- Excellent communication and problem-solving abilities.
- Logical thinking, ability to work cross-functionally, and collaborate effectively with both commercial and R&D teams.
- High execution capacity, adaptability, and eagerness to integrate within Europe’s work culture.
- Technical proficiency in defining solutions and addressing client challenges.
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Languages
- Fluent in English (mandatory).
- Preferred: Fluent in German, French, or Mandarin.
Travel Requirement
- Willingness to travel up to 50% for business needs.
Interview Process
- Introductory Call: Virtual meeting with the recruiter to review your background and role alignment.
- Hiring Manager Interview: In-depth discussion on your skills and team fit.
- Panel Interview: Engage with the hiring team and stakeholders via a case study assessment.
- The selection process includes reference checks.
Important Note: GenScript does not accept unsolicited applications from recruitment agencies. Direct applications only.
Benefits
GenScript offers a comprehensive benefits package, including:
- Insurance: Medical, dental, and vision coverage.
- Retirement: 401(k) with full company match vesting immediately, Paid parental leave after 3 months, and a Paid Time Off (PTO) policy covering holidays, sick leave, and personal days.
- Well-being: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), life and AD&D insurance, short-term and long-term disability coverage.
- Support: Legal assistance, supplemental benefits (pet care, critical illness, accident/hospital indemnity).
- Work-life balance: Commuter benefits, wellness initiatives, and peer recognition programs for an empowering workplace.
Commitment to Equality & Safety
GenScript USA Inc./ProBio Inc. is an equal opportunity/affirmative action employer, ensuring equal employment opportunities and a drug-free workplace for all.
Candidate Note: All communications from GenScript will be through verified application channels—individual emails requesting personal information will be disregarded.
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