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Commercial Vendor Manager
About Lendable
Lendable is on a mission to build the world’s best technology to help people get credit and save money. We’re building one of the world’s leading fintech companies and are off to a strong start:
- One of the UK’s newest unicorns, with a team of just over 700 people
- Among the fastest-growing tech companies in the UK
- Profitable since 2017
- Backed by top investors including Balderton Capital and Goldman Sachs
- Loved by customers with the best reviews in the market (4.9 across 10,000+ reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards, and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US), where trillions worth of financial products are held by big banks with dated systems and painful processes.
Join us if you want to:
- Take ownership across a broad remit—you’re trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
- Build the best technology in-house, using new data sources, machine learning, and AI to make machines do the heavy lifting
About The Role
As our credit risk capabilities scale across multiple markets and products, the strategic management of our vendor relationships has never been more critical. We’re looking for a Vendor Manager to own our relationships with a broad portfolio of vendors—with particular depth in credit bureaus and data providers—ensuring we extract maximum value from these partnerships while managing costs, performance, and innovation.
Reporting to a Commercial Director, you’ll be the central point of contact for our most important vendors. Your portfolio will span credit bureaus (e.g., Experian, Equifax, and TransUnion), alternative data providers, along with a selection of other technology and service partners. You’ll own contract negotiations, performance management, product roadmaps, and cross-functional coordination to ensure Lendable has access to the best products and data at the right cost.
This role sits at the intersection of risk, product, engineering, finance, and legal. You’ll need to:
- Understand credit data deeply
- Think commercially across a range of vendor categories
- Build trusted relationships both internally and with senior stakeholders at our partners.
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Responsibilities
Vendor Relationship Management
- Own strategic relationships across a diverse vendor portfolio, with particular depth in credit bureaus and data providers
- Act as the primary point of contact for key vendors, managing escalations and strategic discussions
- Build trusted relationships with senior stakeholders at bureau partners
- Conduct regular business reviews to assess performance, roadmap, and innovation opportunities
- Manage vendor onboarding, integration planning, and ongoing support
Commercial & Contract Management
- Lead contract negotiations and renewals, driving optimal commercial terms
- Manage vendor budgets, forecasts, and cost optimisation initiatives
- Ensure compliance with contractual terms, SLAs, and data governance requirements
- Work with finance and legal on vendor due diligence, contracts, and payment terms
- Track and report on vendor spend, utilisation, and ROI
Performance & Innovation
- Monitor vendor performance against SLAs and quality metrics
- Drive continuous improvement in data quality, coverage, and timeliness
- Identify and evaluate new data sources and products to enhance credit decisioning
- Partner with risk and product teams to define requirements for new data capabilities
- Build business cases for new vendor products or alternative data sources
Cross-functional Coordination
- Partner with engineering on API integrations, data feeds, and technical issues
- Work with credit risk on data requirements, model inputs, and decisioning logic
- Coordinate with legal and compliance on vendor risk management and data privacy
- Collaborate with finance on budgeting, forecasting, and cost allocation
- Support product teams with data availability for new features and markets
Requirements
Essential:
- 2+ years in vendor management, strategic partnerships, or procurement roles in financial services
- Experience managing credit bureau relationships and/or other mission-critical vendors
- Strong commercial acumen with contract negotiation and cost management experience
- Deep understanding of credit data products, bureau outputs, and risk decisioning
- Ability to work cross-functionally with risk, product, engineering, finance, and legal teams
- Strong stakeholder management skills; comfortable influencing senior internal and external stakeholders
- Analytical mindset with the ability to assess vendor performance and ROI
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Desirable:
- Experience in fintech or consumer lending businesses
- Technical understanding of API integrations and data flow
- Experience with alternative credit data sources and emerging providers
- Track record of driving vendor innovation and product enhancements
- Experience managing vendor relationships across multiple geographies (UK/US)
- Project management experience implementing new data sources or products
It’s a great fit if you’re:
- A skilled negotiator who balances cost, quality, and innovation in vendor relationships
- Commercially minded with a strong grasp of unit economics and data ROI
- A natural relationship builder, equally comfortable with external vendors and internal stakeholders
- Detail-oriented and process-driven, ensuring contracts, SLAs, and governance are watertight
- Strategic but hands-on; capable of thinking big picture while managing day-to-day
- Curious about new data sources and how they can improve credit decisioning
- Proactive and resourceful, spotting issues early and driving solutions
Life at Lendable
- Winning team: the opportunity to scale up one of the world’s most successful fintech companies
- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long-term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations
Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.
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