Hull City Council
Commercial Waste Administrator
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Number of Vacancies: 1
Time Type: Full time
Worker Type: Regular
Proposed Interview Date: Tuesday, August 25, 2026
Hours of Work: 37
Hiring Manager: Stephanie Naylor
Contact Number: 01482 612785
Job Description Summary:
This is a Full Time Permanent Position
Proposed Interview Date: 25th August 2026
For an informal discussion about the role, please contact Stephanie Naylor, Commercial Waste Officer, on 01482 612785 or stephanie.naylor@hullcc.gov.uk.
Please ensure that your application demonstrates how you meet the essential criteria detailed within the person specification and job description.
Are you an experienced administrator looking for your next challenge?
Do you thrive in a busy office environment where organisation, accuracy and customer service are at the heart of what you do?
Are you looking for a role where your administrative expertise will make a real difference every day?
If so, we'd love to hear from you.
We are seeking a highly organised, experienced and resilient Administrator to join Hull City Council's Commercial Waste Team. This is an excellent opportunity for someone with strong day-to-day administrative experience who can confidently manage multiple priorities, maintain accurate records and provide exceptional support within a customer-focused environment.
The successful candidate will be a confident communicator with a proactive approach, excellent attention to detail and the ability to build positive working relationships with customers, colleagues and stakeholders.
Responsibilities
- Provide comprehensive administrative support to the Commercial Waste Officer.
- Manage incoming and outgoing correspondence, emails and telephone enquiries.
- Act as the first point of contact for internal and external Commercial Waste enquiries, ensuring prompt and effective resolution wherever possible.
- Maintain accurate and up-to-date customer records, databases and filing systems, both electronic and paper-based.
- Process and monitor administrative workflows, ensuring tasks are completed accurately and within required timescales.
- Support the team with reporting, data management and document preparation.
- Provide advice and guidance to businesses regarding Commercial Waste services and environmental compliance requirements.
Who Are We Looking For?
We are looking for an experienced administrator who brings strong organisational skills, professionalism and a positive approach to their work.
Specifically, you will:
- Have proven experience in a busy administrative or office-based role.
- Be highly organised and able to manage competing priorities effectively.
- Demonstrate excellent attention to detail and a commitment to producing accurate work.
- Communicate confidently and professionally, both verbally and in writing.
- Be customer-focused and committed to delivering a high standard of service.
- Build positive and productive working relationships with colleagues, customers and stakeholders.
- Be reliable, self-motivated and able to work independently as well as part of a team.
- Understand the importance of confidentiality and handle sensitive information appropriately.
- Be confident using Microsoft Office applications, particularly Word, Excel, Outlook and PowerPoint, and willing to learn new systems and processes.
- Have experience of maintaining records, updating databases and managing administrative processes.
Why Join Us?
Joining us is more than just taking on another administrative role. It is an opportunity to become a valued member of a supportive and forward-thinking team where your contribution is recognised and appreciated.
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As an Administrator within the Commercial Waste Team, your role is essential to the efficient delivery of services. Your organisational skills and attention to detail will directly support the team's success and help us deliver excellent customer service.
Supportive and Collaborative Environment
We pride ourselves on creating a positive workplace where teamwork, respect and open communication are encouraged. You'll work alongside experienced colleagues who are committed to supporting one another and achieving shared goals.
Work-Life Balance
We recognise the importance of maintaining a healthy work-life balance and are committed to providing a supportive environment that enables our employees to thrive both professionally and personally.
Come and join Hull City Council's Commercial Waste Team if you're an experienced administrator who enjoys working in a fast-paced environment and is ready to bring your organisational expertise, professionalism and positive attitude to a team that genuinely values your contribution.
PRINCIPAL ACCOUNTABILITIES:
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To monitor and allocate tasks relating to all office-based services for the Streetscene Team. This includes work allocation between the post-holder and the Commercial Waste Officer. In addition, working closely with operational crews to ensure the smooth delivery of the commercial waste and recycling service. Increasing and maintaining market share in a competitive environment. Writing letters to the commercial customers, elected members and internal and external agencies, relaying information and solving service problems using information provided by the relevant Service Manager. Ensuring all customer and call centre telephone queries and enquiries are answered and dealt with politely and efficiently.
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Statutory Obligations – Support the Commercial Waste Officer through the effective administration of the commercial waste and recycling collection service. Ensuring compliance with waste duty of care and accurate billing. Handling service requests and escalations for all statutory services in relation to commercial waste collections through customer visits, telephone calls and in writing.
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To ensure excellent customer service which meets the customer promises and service standards of the department; and to handle with autonomy all commercial waste customer queries, ensuring customer expectations are met and where service failures have occurred, that escalations are managed to the satisfaction of the customer.
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Using initiative and independence, develop and manage all commercial waste workflow processes to ensure efficient and effective work allocation to the customer services team with responsibilities for maintaining, inputting, validating, analysing and extracting up-to-date, accurate quality data across a range of technical, service-specific and corporate systems. Creating, collating and distributing requests for service to enable the efficient delivery of frontline services.
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Advise and mentor call centre agents on Service Standards and Customer Promises to increase the efficiency of the Call Centre. Manage feedback to the Customer Experience Team on Call Centre service requests. Updating the ‘Stop Press’ on the ‘A to Z’ to Call Centre information.
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Oversee the allocation of work covering the procurement of goods and services, coordination of financial transactions and management of record-keeping systems, ensuring accuracy and consistency across the service support team.
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Carry out market research and service-specific surveys, analyse information to identify problems and future service efficiencies; and develop solutions to meet service priorities and plans based on customer feedback.
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Responsible for the implementation of accurate quarterly invoicing and annual duty of care and contract renewals to approximately 1,800 customers.
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Collate and validate daily and weekly activity statistics, prepare basic reports using spreadsheets and/or databases as appropriate, and provide verbal and written reports on project/priority progress and findings as required across the service.
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To use a range of specialist IT packages including, but not limited to Waste Collective, Confirm, appointment system, bulky batching, Oracle CRM, Oracle e-business and Qlikview as well as Microsoft programmes such as Word, Excel, Outlook, etc. to ensure the Commercial Waste Collection service operates efficiently.
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Deputise for the Commercial Waste Officer in their absence to ensure effective business continuity.
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Responsible for the day-to-day contract management of 1,800 commercial customers. Tasks include providing advice on waste and recycling, collecting debt and increasing sales.
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The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer, and you as an employee of the council. In addition to the Council's overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.
NC4263.Commercial Waste Administrator.docx
Compensation Grades:
GRADES 4.
Pay Ranges:
£25,583.00 - £26,403.00
Job Classifications:
3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)
Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Online searches, including social media, may be carried out as part of the recruitment process.
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