Citi
Commodities Technical - Application Support Analyst - Assistant Vice President
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Assistant Vice President (C12) Application Support Analyst
About the Role
We are seeking a highly motivated Assistant Vice President (C12) to provide L1/L2 technical support for our global Commodities trading platform, focusing on Openlink and Risk Management applications. This role demands a deep understanding of the Commodities asset class, exceptional technical troubleshooting skills, and a passion for delivering excellent customer service to Sales and Trading teams.
Responsibilities
- Provide timely and effective L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem.
- Drive the investigation, diagnosis, and resolution of highly complex application and system issues, ensuring minimal disruption to business operations.
- Troubleshoot and support systems covering market data, static data, trade lifecycle (Openlink), and risk management platforms.
- Monitor system health and performance, proactively identifying and addressing potential issues to prevent business impact.
- Support global critical front-office risk batches and end-of-day batch processing.
- Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement lasting solutions.
- Manage the incident lifecycle, from initial report to resolution, including:
- Root cause analysis
- Post-mortem reviews
- Participate in a rotational on-call schedule covering weekends and bank holidays.
- Develop and maintain comprehensive support documentation, including:
- Knowledgebase articles
- Runbooks
- Support the planning and execution of application deployments, upgrades, and disaster recovery tests.
- Identify opportunities for process improvements and automation to enhance system stability and support efficiency.
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Key Skills and Experience – Required
- Previous experience working directly with traders and front-office Commodities teams, including:
- Physical and financial Commodities (e.g., oil, natural gas, power, metals, agriculture)
- Openlink application support
- Strong understanding of:
- Risk and P&L
- Risk management platforms
- Proficiency in SQL and experience with relational databases such as:
- Oracle
- SQL Server
- Scripting skills in:
- Python
- Juniper Notebooks
- Shell scripting
- (For automation and troubleshooting)
- Strong analytical, problem-solving, and critical-thinking skills
- Exceptional verbal and written communication, adaptable to:
- Technical and non-technical audiences
- Ability to perform effectively in high-pressure, fast-paced trading environments
- Experience with enterprise monitoring tools, including:
- ITRS Geneos, Splunk, Grafana or similar frameworks
- Familiarity with ITIL framework, including best practices for:
- Incident management
- Problem management
- Change management
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Why Join Citi?
By joining Citi, you’ll benefit from:
- Hybrid working model: Up to 2 days remote per week in a business-casual workplace.
- Competitive salary: Annually reviewed, ensuring growth.
- Extensive benefits, including:
- 27 days annual leave (plus bank holidays)
- Discretionary annual performance-related bonus
- Comprehensive private medical care & life insurance
- Employee Assistance Program
- Pension Plan
- Paid parental leave
- Special employee discounts for friends and family
- Access to advanced learning and development resources
- A commitment to inclusivity – ensuring everyone feels valued, respected, and empowered to thrive.
Job Classification
- Job Family Group: Technology
- Job Family: Applications Support
- Employment Type: Full time
Equality & Diversity
Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
If you have a disability and require assistance using our tools or applying for opportunities, contact Accessibility at Citi. For further details, view our EEO Policy Statement and Know Your Rights poster.
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