Scarborough Health Network
Communication Services Representative, CEN Telecommunications
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Job Number: JR106321
Job Title: Communication Services Representative, CEN Telecommunications
Job Category: Clerical
Hospital Location: Centenary Site
Job Type: Temporary (Fixed Term), Part time
Contract Duration: 6 months
Number of Positions: 1
Minimum - Maximum Hourly Rate: $28.35 - $29.713
Hours: Days, Afternoons, Evenings, Nights, Weekends, Holidays
About the Organization:
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals.
SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca.
Position Overview:
Reporting to the Telecommunications Manager, you will provide excellent customer service in delivering switchboard and locating services in a respectful and customer-oriented manner for Scarborough Health Network include monitoring alarm panels and initiating emergency codes and downtime procedures. You will also protect and promote patient’s right to privacy, confidentiality and dignity. You will be scheduled to work at the Centenary, General or Birchmount hospital based upon departmental needs.
Requirements:
- Minimum Grade 12 education
- Typing skills with a minimum of 30 wpm (Words Per Minute) and 90% accuracy (Typing test will be administered)
- Excellent computer skills including Word, Excel, Outlook and the Internet with the ability to perform searches for information
- Good command of English language
- Excellent Customer Service Skills
- Excellent interpersonal and communication skills
- Dependable, and able to remain calm in emergency or stressful situations
- Available to fill in for vacation, sick time, and statutory holidays as required
- Available to work all shifts i.e. days, afternoons, evenings, and nights including statutory holidays
- Able to work with minimum supervision
- Ability to work for long periods in a seated position
- Ability to work consistently with a keyboard and number pad
- Job involves sitting, standing, bending, reaching and ability to lift approximately 10lbs as needed
- Ability to engage with staff and public in a professional and respectful manner
- Utilize protective equipment provided, identify and reports hazards
- Demonstrates values consistent with SHN's Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
- Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community.
- Strong work ethic and commitment is required
- Demonstrated high standards of work outputs
- Highly punctual
- Demonstrated professionalism and reliability
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Asset:
- Previous hospital Switchboard and locating experience
- Ability to speak another language
Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Why Join Us:
At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community.
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We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally.
SHN is proud to be named one of Greater Toronto’s Top 2026 Employers by Mediacorp Canada Inc., the organization behind the prestigious Canada’s Top 100 Employers project. This honour celebrates organizations that create exceptional workplaces, and we are thrilled to be among them.
We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities.
We are always in search of individuals with unique strengths to enhance the world-class care we provide to our patients within a welcoming environment. Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto.
Our Benefits:
We are proud to offer our staff comprehensive perks, including:
- Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
- Comprehensive insured benefits package including health and dental benefits
- New Graduate Initiative
- EnRoute Program
- Critical Care Sponsorship Program
- Employee Discount and Incentive Programs
- Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
- Recognition events
- Leadership Development and Learning Programs
- Tuition Assistance Program
Application Process:
Please allow some time for our recruiters to review your application. We will contact those applicants who are chosen for an interview. We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care.
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