Railpen
Communications and Content Manager
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Communications and Content Manager
Communications & Content Manager (Maternity Cover) – Fixed-Term Role, Darlington
About Railpen
Railpen oversees the safekeeping of approximately £34 billion in assets and administers several pension schemes, including the Railways Pension Scheme, one of the UK’s largest and longest-established pension funds.
With a unique heritage rooted in serving the rail industry, Railpen adopts a holistic approach—focusing not only on members today but also on shaping a positive future for the communities they will retire into.
For more about our values, culture, and purpose, visit our LinkedIn Life page.
The Role
You’ll oversee member-focused communications and content, ensuring clarity, accessibility, and relevance across every stage of their journey.
Key Responsibilities
- Lead high-quality communications and content that enhance member understanding, experience, and outcomes.
- Translate member insights into practical improvements for journeys, service experiences, and communications.
- Define end-to-end member journeys to inform transformation initiative communication, ensuring timely delivery.
- Align all communications with Railpen’s Content Standards.
- Provide expertise and a member-first perspective in projects, regulatory work, and change initiatives.
- Manage content across digital channels (member sites, etc.), maintaining accuracy, accessibility, and journey alignment.
- Drive digital engagement and behaviour change through targeted campaigns.
- Lead a communications and content team, inspiring with direction, feedback, and support.
- Collaborate with senior stakeholders, advising on tailored, impactful approaches while championing member needs.
- Act as a point of escalation for urgent/sensitive member communications, safeguarding trust.
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This role combines strategic communication, execution, and team leadership, with minimal ramp-up time required for continuity during maternity leave.
Eligibility Note: This vacancy does not support visa sponsorship. Applicants must possess the legal right to work in the UK.
Ideal Candidate Profile
A blend of communications expertise, member-first perspective, and leadership experience:
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Relevant Experience:
- Proven track record in clear, targetted communications (ideally in regulated/complex environments).
- Deep understanding of customer/member journeys, turning data into actionable improvements.
- Hands-on management of digital content, including accessibility and user journey optimisation.
- Demonstratable people leadership, including team direction and development.
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Soft Skills:
- Confident stakeholder relationships—balancing constructive challenge with alignment.
- Excellence in verbal/written communication, with a talent for simplifying complexity.
- Pragmatic, high-velocity working with a focus on outcomes over process.
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Preferred (but not essential): Experience in pensions, financial services, or customer experience.
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Our Values Guide You
Railpen’s core values—integrity, community, and alignment shape everything we do. You’ll embody them by:
- Creating an inclusive environment.
- Prioritising member needs over corporate priorities.
- Applying fair challenge to drive positive outcomes.
What’s On Offer
Rewarding Compensation
- Competitive salary (scale reflects experience).
- 28 days annual leave + bank holidays.
- Generous annual bonus plan.
- Private subscription to the Railways Pension Scheme (lifetime pension + lump-sum retirement benefits based on tenure and pay).
- 4x Life Assurance cover.
Health & Wellbeing
- Private Medical Insurance.
- Employee Assistance Programme.
- Health Cash Plan.
- Eye Care Vouchers.
- Flu Vaccination.
Flexible Lifestyle Perks
- Hybrid/workplace flexibility (Darlington office).
- 12 months full pay maternity leave (extended as needed).
- 6 months full pay paternity leave (“Buy and sell holidays” option).
- Give as You Earn scheme (donate to charity via payroll).
- Paid volunteering days.
- Flexible half days.
- Electric Vehicle leasing.
- Cycle-to-Work scheme.
Next Steps
Apply by visiting our Careers page before 5pm on Wednesday 1st July 2026.
Railpen values diversity and inclusion; we welcome applicants from all backgrounds.
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