Communications Assistant Apprentice FTC 16 months

You'll support our Internal Communications strategy by creating engaging content and helping colleagues stay informed. Would you like to gain hands-on experience in a supportive team where your ideas matter?

What you'll do at work

• Managing the Internal Comms mailbox, responding to queries and passing questions to the wider team when needed
• Supporting the planning and delivery of internal events, helping to encourage attendance and gather feedback
• Taking the lead on managing some of our internal channels, sourcing and updating content and suggesting improvements
• Working closely with Senior Internal Communications Officers to understand what different teams need and help achieve communications goals
• Supporting evaluation methods and overall reporting

Training course

Public relations and communications assistant (level 4)

Course contents

• Use IT systems and software to support campaigns.
• Build stakeholder relationships and present to them in both formal and informal settings.
• Support campaigns by undertaking tasks such as desk research, event co-ordination, and database management to ensure compliance with agreed service or performance levels.
• Produce written content such as news releases, articles, social media content, bulletins, and blogs, that is accessible to meet the needs of different audiences and channels.
• Able to adapt communication styles as appropriate to the audience.
• Support the production of non-written content such as film production management, producing short user generated style content, live video streaming, social image creation, and infographic production.
• Distribute content using social media channels.
• Use qualitative and quantitative research to analyse and evaluate public relations and communications activities and present findings to project stakeholders.
• Analyse and interpret complex subjects through different communication channels and identify areas for improvement.
• Input to and review communications programmes and plans with a focus on environmental, social and governance (ESG) principles within their organisation's procedures.
• Undertake risk assessment and provide information to support stakeholder planning and strategy.
• Plan and deliver engagement activities for stakeholders, such as curating the content, supporting events, and collating feedback.
• Proofread and edit communications materials such as news releases, graphics and video, and social media content.
• Support team and colleague development through buddying or coaching.
• Contribute to activities which focus on improving sustainability within their organisation's procedures.
• Apply relevant legislation, regulations, codes of practice, and ethical guidance where appropriate to their work.