Unbound Talent UK
Communications & Content Manager
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Content & Communications Lead
Location: 3 days office, 2 from home, hybrid working available across Ascot, Farringdon and CO6 (Essex), with flexibility to be based from one location or a combination of all three.
Salary: £45,000 plus benefits
We are seeking a proactive and creative Content & Communications Lead to shape and deliver our external communications strategy.
Following a major rebrand, the business is entering an exciting new chapter, focused on building awareness, visibility, and authority within its sector. This role will play a key part in telling that story, creating insight-led content, securing meaningful media coverage, growing social presence, and identifying opportunities to become a recognized voice within the industry.
Working closely with senior leaders, you'll help shape a customer-first communications approach while supporting the development of the wider marketing function.
Key Responsibilities
Content & Copywriting
- Write high-quality, purpose-driven content for a range of audiences, from technical trade readers to facilities managers, procurement teams, and business leaders.
- Create and manage a consistent stream of engaging content including case studies, press releases, blogs, website content, social media posts, speaker briefs, and email communications.
- Interview internal experts, operational teams, and customers to uncover compelling stories that showcase the challenges solved and the people behind the service.
- Lead thought leadership initiatives, producing insight-led articles, commentary, and opinion pieces that position the business as a trusted authority within its sector.
- Create and maintain press release templates for a range of incident and crisis scenarios to support rapid response communications.
- Extend content across multiple channels including LinkedIn, company websites, and other digital platforms to strengthen brand awareness, engagement, and authority.
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Media Relations & PR
- Build and maintain strong relationships with trade journalists, industry publications, and relevant media outlets to secure high-quality coverage.
- Manage the creation, approval, and distribution of press releases, media statements, and external communications.
- Work with senior leaders to develop spokesperson profiles and secure speaking opportunities, panel participation, and thought leadership placements.
- Support crisis communications activity, ensuring timely, accurate, and reassuring messaging during incidents that could impact customers, stakeholders, or reputation.
Social Media & Digital
- Own and grow the company's LinkedIn presence, developing engaging content that combines customer stories, industry insight, and company updates to strengthen brand awareness and credibility.
- Plan and schedule regular, engaging content, balancing reactive updates with longer-term strategic storytelling.
- Ensure a consistent tone of voice, insight, and brand personality across all digital platforms.
Event Coordination & Research
- Identify and recommend relevant trade shows, conferences, and speaking opportunities.
- Coordinate attendance at industry events, from securing speaker slots for the leadership team to managing event logistics and supporting materials.
- Build relationships with event organizers, industry bodies, and sector networks to enhance brand visibility.
Campaign & Brand Support
- Support wider marketing campaigns through content creation and tactical communications activity.
- Work closely with commercial teams to align messaging with customer needs, market trends, and business priorities.
- Take a customer-first approach to all communications, ensuring messaging reflects customer priorities, industry challenges, and practical solution-led thinking.
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Team Collaboration & Agency Management
- Provide guidance and support to marketing team members on content creation, social media activity, and communications initiatives.
- Contribute to internal communications activity, helping ensure consistent messaging across the business.
- Support the future management of external PR and communications agencies as the function develops.
What We're Looking For
- Proven experience in a communications, content, PR, or external affairs role, either in-house or agency side.
- Exceptional storytelling and copywriting skills, with the ability to simplify complex or technical subjects for a variety of audiences.
- Previous experience creating press releases, case studies, digital content, and managing social media platforms.
- Strong organizational skills, capable of balancing proactive content planning with fast turnaround communications requirements.
- Experience working within B2B sectors such as utilities, infrastructure, professional services, or similar environments.
- Comfortable engaging with leadership teams, operational colleagues, and customers to uncover and develop compelling stories.
- A proactive, self-motivated individual who can work independently while collaborating effectively across the wider business.
Why Join Us?
- Play a lead role in shaping the public voice of a growing market-leading business.
- Opportunity to build and shape the communications function during a significant period of growth and brand development.
- Join a positive, collaborative culture that values proactivity, ownership, and creativity.
- Enjoy hybrid working with flexibility across multiple office locations.
- Work closely with leadership and frontline teams in a business that is proud of its people and impact.
- Drive real visibility for a brand that supports customers in critical and business-essential situations.
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