Reckitt
Communications Lead - GBS Supply
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Communications Lead - GBS Supply
Reckitt – Global Business Services (GBS) Supply Communications Lead
About Us
We are Reckitt, home to the world’s best-loved and trusted hygiene, health, and nutrition brands. Our purpose guides us: to protect, heal, and nurture, striving for a cleaner, healthier world. Join our global team in this mission—making essential care accessible for all.
GBS – Global Business Services Behind our iconic brands—Dettol, Lysol, Durex, Nurofen, and more—our Reckitt GBS team drives operational excellence. We’re a forward-thinking, collaborative force, optimising processes, embracing innovation, and delivering strategic value across the company. This isn’t a traditional back-office role; it’s a vital partner for shaping Reckitt’s future.
About the Role
The GBS Supply Transformation Programme is deploying global standard operating procedures across Supply and Manufacturing functions in CSLP. As the GBS Supply Communications Lead, your role is to define and execute a comprehensive strategy to support the GBS Director Supply Services, including:
- Designing engaging communications for town halls, announcements, and stakeholder coaching
- Aligning content, best practices, and proactive guidance
- Collaborating with the central GBS Supply Organisational Change Management (OCM) Team
Key Responsibilities
- Create and manage the communication plan for the GBS Supply function
- Map stakeholders, develop engagement strategies, and mitigate resistance to change
- Design timely, accurate, and compelling messages for internal/external stakeholders
- Measure communication effectiveness, analyse gaps, and iterate approaches to improve outcomes
- Promote the GBS Supply Turbo initiative, fostering a positive brand through events and activities
- Analyse impact assessments (IOC) of change, including people, processes, organisation, and technology, to align stakeholders
- Support Adoption teams in embedding new ways of working through action plans
- Engage diverse stakeholders via digital tools (e.g., Workplace, Menti, Teams) and traditional media
- Create visionary narratives using data and evidence to inspire adoption
- Ensure consistency in messaging across markets, accelerating end-user buy-in
- Lead communications for major events (kick-off events, all-hands meetings, appreciation events)
- Conduct surveys to gauge stakeholder readiness, adoption rates, and feedback
- Monitor progress via OCM governance, tracking engagement and adoption trends
- Mentor local change leads, sharing best practices and lessons learned across deployments
- Apply global/industry best practices to refine the OCM methodology, tools, and templates
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Required Experience
- Proven experience as a communication lead
- Corporate/commercial communications background, ideally in a global, competitive environment
- Experience working in fast-paced, results-driven projects in IT/transformation programmes
- Hands-on experience with traditional/digital tools (Workplace, MS Teams, Mentimeter, event platforms)
- Demonstrated ability to coordinate complex events (virtual/in-person town halls, launch events)
Key Success Skills
- Exceptional written/verbal communication and project management acumen
- Strong stakeholder engagement skills, especially in senior management circles
- Proficient with MS Office tools (Word, PowerPoint, Excel) and proficiency with:
- Design software (Adobe Creative Suite)
- Video editing (Camtasia/Xena)
- Ability to prioritise and deliver under tight deadlines
- Near-native fluency in English (both written and spoken)
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What We Offer
Our culture centres on inclusion and growth. We-back our team through:
- Personalised career growth via one-to-one coaching, mentoring, and sustainable development plans
- Parental leave policies that support each parent returning to work
- Global Employee Assistance Program (EAP) for mental health and well-being
- Life insurance for all eligible employees
- Global market-aligned benefits, including flexible working and leave policies
- Long/short-term incentives, including:
- Profit-sharing share plans tied to Reckitt’s success
- Bonus schemes recognising outstanding performance
- Flex-commensurate pay aligned with Reckitt’s pay-for-performance principle
Equality, Diversity, and Inclusion
We believe potential matters more than ticks on a checklist. While the requirements here reflect our ideal profile, we’re open to conversation—if this role resonates with you, your hesitated but relevant skills could still be a great match for Reckitt.
We celebrate difference and remain committed to inclusive practices:
| Protected Characteristic | Equity Response |
|---|---|
| Age, disability, medical conditions | Accommodations, flexible work and inclusive design |
| Ethnicity, race, or nationality | Diverse hiring practices and ally support |
| Religion or faith | Inclusive policies, observance accommodations |
| Sexual orientation, gender identity | Active resource groups and support networks |
| Pregnancy, family status | Extended parental leave, childcare support |
| Veteran status | Transition services and employment accommodation |
All qualified candidates will receive fair consideration without regard to protected status.
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