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Communications & Social Engagement Lead
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Communications & Social Engagement Lead
Communications & Engagement Manager – Specialist Bridge Inspection & Maintenance (SBIM)
A fantastic opportunity to join our Specialist Bridge Inspection & Maintenance (SBIM) team, supporting the operation and maintenance of the M48 Severn Bridge, M4 Prince of Wales Bridge, and M5 Avonmouth Bridge.
In this role, you will lead all communications, customer engagement, and social value activity across the contract. Collaborating closely with National Highways, operational teams, and local communities, you will ensure clear, timely communications, positive customer experiences, and meaningful stakeholder engagement.
You will have the opportunity to shape the way one of the UK’s most iconic bridge networks communicates with customers, responds to operational challenges, and delivers lasting social value to local communities.
What You’ll Do
- Act as the day-to-day communications, customer, and social value lead for the SBIM contract, serving as a trusted partner to the client.
- Develop and deliver the contract’s communications, customer, and social value strategy.
- Lead customer-focused communications across planned works, operational activities, and key projects.
- Produce high-quality operational updates, briefings, notices, presentations, and campaign materials.
- Support incident communications, including fast-turnaround customer messaging and stakeholder briefings.
- Capture, analyse, and report on customer feedback and insights to drive continuous service improvement.
- Manage customer complaints, ensuring responses are professional, timely, and customer-focused.
- Work collaboratively with operational, HSQE, and support teams to assess customer impact and maximise community engagement opportunities.
- Coordinate and promote social value initiatives, supporting colleagues in engaging with local communities, schools, and charitable organisations.
- Manage external suppliers as required, ensuring compliance with Amey brand and accessibility standards.
- Collaborate with the wider Communications and Engagement teams across Transport Infrastructure to share best practices and maintain consistency.
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What You’ll Bring
Essential
- Experience delivering customer-facing communications in an operational environment.
- Excellent written and verbal communication skills.
- Strong stakeholder engagement and relationship management experience.
- Experience producing high-quality communications for diverse audiences.
- Confidence working alongside clients, senior leaders, and operational teams.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience capturing and analysing customer insight and feedback.
- A calm, proactive, and solutions-focused approach.
Desirable
- Experience within highways, infrastructure, transport, or public-facing contract environments.
- Knowledge of social value, community engagement, or customer experience programmes.
- Experience managing communications during operational incidents or service disruptions.
- Understanding of accessibility requirements and inclusive communications.
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Why Join Us?
At Amey, we believe in providing opportunities to build meaningful careers.
- Competitive Salary: Annual salary with the potential for yearly reviews.
- Career Growth: Clear development and progression opportunities.
- Personal Development: Access to award-winning training, mentoring, and leadership programmes.
- Pension: Generous company-contributed pension scheme.
- Holidays: Minimum of 24 days annual leave + bank holidays, with the option to purchase additional leave.
- Flexible Benefits: Tailor your benefits package, including *cycle-to-work schemes, gym memberships, and charitable giving.
- Exclusive Discounts: Access to preferential offers from leading retailers, healthcare providers, and lifestyle brands.
- Social Impact: Two paid volunteering days per year, plus support for local community initiatives.
Application Guidance
Amey values a culture of diversity and inclusion, encouraging applications from individuals passionate about making a positive impact, regardless of background or experience.
As a Disability Confident Leader, we guarantee interviews to applicants with a disability who meet the minimum requirements for the role.
For questions or adjustments during recruitment, contact: Chantal Hayes (Senior Recruiter) 📧 chantal.hayes@amey.co.uk
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