Community & Amenities Manager

Strategic Partnership Management

• Serve as primary relationship manager for Local Schools (Westminster City School and Greycoat Hospital School), maintaining regular communication and conducting quarterly review meetings
• Build and maintain strategic relationships with Local Community Groups listed in the Social Value Charter, including Westminster Wheels, Cardinal Hulme Centre, The Abbey Centre, One Westminster, and Mind
• Develop strong relationships with building tenants, engaging them in Community Fund governance and identifying corporate volunteering opportunities
• Assess eligibility of new Westminster community groups seeking access, evaluating community benefit and alignment with social value priorities
• Expand the network of community partners annually, identifying opportunities to increase social impact
• Organise partnership events and networking opportunities that strengthen relationships between community users, building occupiers, and funded organisations

The Garden Programming & Educational Coordination

• Coordinate quarterly educational visits for Local Schools to The Garden, scheduling sessions around growing activities and seasonal opportunities
• Develop and deliver educational programming focussed on urban agriculture, sustainability, food growing, and environmental education
• Manage health and safety protocols for Garden visits, including risk assessments, hygiene procedures, tool safety demonstrations, and weather contingency plans
• Coordinate harvest events and corporate partnership sessions that connect building occupiers with community users
• Work with building amenities team to maintain The Garden as an accessible, engaging educational resource

Social Value Delivery & Impact Measurement

• Implement and monitor delivery of Section 106 community space commitments, ensuring compliance with all obligations in perpetuity
• Track and report on community usage metrics, including sessions, participants, community groups served, and demographic reach
• Produce integrated social value reporting combining Community Fund impact, community space usage, and partnership outcomes to demonstrate total social return on investment
• Gather qualitative feedback from community users and grant recipients to assess impact on educational outcomes, youth development, health and wellbeing, and community cohesion
• Collaborate with JLL's Social Sustainability Team to establish impact measurement frameworks and produce quarterly and annual social value reports
• Contribute to sustainability and ESG reporting by documenting community engagement activities aligned with BREEAM Outstanding and WELL Platinum certification requirements
• Maintain comprehensive records of community benefit delivery to support internal reporting, client updates, and external communications

Community Communications & Engagement

• Serve as primary point of contact for all community-related enquiries from Local Schools, Local Community Groups, Community Fund applicants, and Affordable Workspace users
• Develop and maintain community-focussed content for the building's Workplace app, ensuring information remains relevant, accurate, and accessible
• Promote Community Fund opportunities through multiple channels including website, social media, community networks, and direct outreach
• Create promotional materials, newsletters, and social media content showcasing community programming, Community Fund success stories, and social value achievements
• Organise community open days, facility tours, engagement events, and celebration events for Community Fund recipients
• Foster a welcoming, inclusive environment that encourages diverse participation and celebrates community achievements

Commercial Coordination & Financial Administration

• Support the integrated financial model where commercial revenue cross-subsidises free access for priority community users
• Coordinate bookings from Affordable Workspace users, applying full commercial pricing and ensuring non-recurring booking restrictions are maintained
• Process payments for commercial bookings in advance, applying cancellation and refund policies consistently
• Manage Community Fund financial administration, tracking commitments against budget, monitoring payment schedules, and maintaining accurate expenditure records
• Work with the Operations Manager to track community space revenue, monitor budget performance, and identify opportunities for financial optimisation
• Provide financial data and usage reports to support management decision-making

Compliance & Risk Management

• Ensure all community activities comply with health and safety requirements, facility rules, and building policies
• Conduct risk assessments for community activities, particularly for children and vulnerable groups
• Implement safeguarding procedures and ensure all community users understand their responsibilities for participant supervision
• Maintain accurate records for audit purposes, demonstrating compliance with Section 106 obligations, Community Fund governance requirements, and JLL policies

Stakeholder Collaboration

• Work closely with the Operations Manager to coordinate cleaning schedules, security protocols, and facility maintenance around community bookings
• Collaborate with front of house and security teams to ensure seamless access arrangements for community users
• Facilitate tenant engagement in Community Fund governance, recruiting board members, coordinating meetings, and creating opportunities for tenants to connect with funded community organisations
• Liaise with building occupiers to promote awareness of community programming and identify opportunities for corporate volunteering or partnership
• Represent 105 Victoria Street at Westminster community forums, grant-making networks, and local partnership meetings

Required Qualifications

• Proven experience in community engagement, partnership management, grant administration, or social value delivery within property, charitable, or community sector environments
• Experience working with grant programmes
• Demonstrated ability to build and maintain effective relationships with diverse stakeholders including schools, charities, community groups, and governance boards
• Strong organisational and administrative skills with ability to manage complex systems, coordinate multiple priorities, and maintain accurate records
• Strong financial acumen with experience managing budgets, tracking expenditure, and ensuring financial accountability
• Excellent communication skills (written and verbal) for professional liaison with community partners, senior stakeholders, and board members
• Strong analytical and evaluative skills for assessing funding applications, conducting due diligence, and making evidence-based recommendations
• Understanding of social value principles, impact measurement, community benefit delivery, and grant-making best practice
• Experience working with vulnerable groups, children, or educational settings with knowledge of appropriate safeguarding procedures
• High attention to detail and commitment to delivering exceptional customer service
• Proficiency in MS Office and ability to learn booking management systems, grant platforms, and impact measurement tools
• Ability to work independently with minimal supervision whilst collaborating effectively as part of a team
• Flexible approach to working hours to accommodate occasional evening board meetings or weekend community events
• Commitment to equality, diversity, and inclusion principles

Preferred Qualifications

• Experience delivering community programmes and grant-making within commercial real estate developments or mixed-use properties
• Knowledge of Westminster's community sector, local schools, voluntary organisations, and funding landscape
• Familiarity with Section 106 obligations, social value frameworks (e.g., Social Value Portal, HACT), and ESG reporting
• Experience facilitating governance