foundermatcha
Community and Customer Success Internship
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The Role
As our Customer Success & Community Intern, you'll be the friendly face of Foundermatcha, ensuring founders and developers have a seamless experience from the moment they join. You'll support onboarding, answer questions, troubleshoot issues, encourage engagement, and help build an active, supportive community. You'll also work closely with the founders to identify opportunities to improve the user experience and refine how our platform operates. If you enjoy helping people, solving problems, and working in a fast-paced startup environment, we'd love to hear from you.
About Foundermatcha
Foundermatcha is building the future of founder matchmaking. We connect founders, developers, operators and startup talent through aligned goals, working styles, and long-term compatibility. Rather than matching people based on skills alone, we help ambitious builders find the right people to create exceptional companies with.
As our community continues to grow, we're looking for a Customer Success & Community Intern to help deliver an outstanding experience for every member who joins the platform. This is an exciting opportunity to work directly with an early-stage startup, gaining hands-on experience across customer success, community operations, product feedback, and startup growth.
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Responsibilities
Customer Success
- Be the first point of contact for founders and developers using the platform.
- Guide new users through onboarding and help them get the most out of Foundermatcha.
- Respond to user questions via email, WhatsApp and in-app messaging in a timely and professional manner.
- Follow up with inactive users to encourage engagement and gather feedback.
- Build strong relationships with members throughout their journey on the platform.
- Ensure every interaction leaves users feeling supported and valued.
Community Management
- Help foster an engaged and welcoming founder community.
- Coordinate communications with founders and developers across the platform.
- Support community initiatives, newsletters and engagement campaigns.
- Assist with online and in-person community events where required.
Operations & Platform Support
- Track user engagement, responses and platform activity.
- Collect customer feedback and identify recurring themes or pain points.
- Report bugs and product improvements to the team.
- Help improve onboarding processes, support documentation and user resources.
- Support operational projects that improve the overall customer experience.
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What We're Looking For
- Excellent written and verbal communication skills.
- A friendly, empathetic and people-first approach.
- Strong problem-solving skills and the confidence to troubleshoot issues independently.
- Comfortable managing multiple conversations and priorities simultaneously.
- Proactive, curious and eager to learn.
- Interest in startups, technology, entrepreneurship or community building.
- Able to thrive in a fast-moving, early-stage environment.
Why Join Us
- Work directly with the founders of a growing startup.
- Gain internship experience across customer success, operations and community building.
- Play a key role in shaping the experience of founders and developers building the next generation of startups.
- Develop valuable skills in relationship management, communication, operations and product feedback.
- Work in a collaborative, flexible and entrepreneurial environment where your ideas can make a real impact.
- Build a strong foundation for a future career in startups, customer success, operations or growth.
If you're excited by startups, love helping people, and want to be part of building a thriving founder community, we'd love to hear from you.
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