UNTIL
Community Associate
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Who Are UNTIL?
We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people who make the difference - health and wellness practitioners.
UNTIL isn’t just a space - We are a high-performance wellness community where London’s leading self-employed practitioners build, collaborate and grow their businesses under one roof. Across our central London clubs, 40+ disciplines - from personal trainers and physiotherapists to nutritionists, therapists, dentists and doctors - call UNTIL home.
And behind every thriving practitioner is an exceptional in-club experience. That’s where you come in. This is a critical, member-facing hospitality role - as a Community Associate, you are the face of UNTIL. You are the first impression, the lasting impression, and the one who shapes each member’s experience.
You welcome with warmth, you lead with care, you operate with curiosity. You create an environment where members and their guests feel recognised, supported and valued from the moment they walk through the door.
This role sits at the heart of the club’s daily experience. You are not just running a front desk - you are shaping how our community feels.
What You’ll Do
Deliver Best-in-Class Hospitality
- Set the standard for service inside the club.
- Welcome every member and guest with genuine warmth, professionalism and energy.
- Learn names, preferences and patterns - building real, lasting relationships.
- Anticipate needs before they are voiced.
- Respond to queries confidently and instinctively.
- Handle challenges with composure and care.
- Be visible, present and proactive.
- Represent the UNTIL brand with pride and polish at all times.
- You don’t just greet people - you make them feel at home.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Champion the Daily Member Experience
- Act as the primary point of contact for member queries and requests.
- Build trusted relationships with practitioners.
- Guide members through UNTIL’s services and proposition.
- Ensure guests of practitioners receive a seamless, premium experience.
- Gather feedback naturally through conversation and insight.
- Understand that every interaction shapes retention, reputation and growth.
Maintain Premium Standards. Excellence is reflected in the details.
- Ensure reception and immediate shared areas are consistently welcoming, clean and safe.
- Coordinate promptly with cleaning teams and contractors to resolve issues affecting member experience.
- Keep front-of-house areas impeccably presented at all times.
- Stay up to date with UNTIL’s services and proposition to confidently inform and support members.
- Notice what matters most to the member experience. Act with care, attention, and accountability.
Support a Thriving Community. UNTIL is a community - and you help energize it.
- Foster positive member interactions and professional culture.
- Encourage collaboration between practitioners.
- Support in-club events and activations.
- Promote a welcoming, inclusive and high-performance atmosphere.
- Act as a visible ambassador of UNTIL inside and outside the club.
- Help create a space people are proud to be part of.
What We’re Looking For
Please note, this is a shift-based position:
- Opening shift - 5.45am - 1.30pm
- Closing shift - 1.30pm - 9pm
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You will be required to work two Saturdays per month (with a day off during the week). All candidates must be available for both shifts.
This role is ideal for someone who thrives in hospitality, loves people and takes pride in high standards.
- Naturally warm and relationship-driven.
- Passionate about delivering exceptional service.
- Curious about people and attentive to detail.
- Highly organised and comfortable managing multiple priorities.
- Calm under pressure and solutions-oriented.
- A strong communicator (written and verbal).
- Confident with systems and IT (Microsoft Office; CRM experience advantageous).
- A collaborative team player who also shows initiative.
- Interested in health, wellness and community-led environments.
- Most importantly — you genuinely care about people.
Why This Role Matters
Our members are self-employed practitioners building their livelihoods. Your role directly impacts:
- Their daily experience.
- Their clients' experience.
- Their retention.
- The culture and energy of the club.
- The reputation of UNTIL.
You are not just supporting operations. You are the human heartbeat of the club. And when you get it right - everyone feels it.
What We Offer
- A leadership role inside the home of growth.
- Real responsibility and exposure, as we expand.
- The opportunity to shape operating standards across a scaling business.
- Access to UNTIL’s state-of-the-art facilities.
- Vitality Health insurance.
- Perkbox benefits platform.
- Member credits redeemable against practitioner services.
- 25 days annual leave (increasing to 30 with service).
- An additional day off for your birthday.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location