Wilson Bank & Trust
Community Banker
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Community Banker
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Location: Southern region/Murfreesboro
If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.
About Us
Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow.
Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servent leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
About The Position
Be The Face Of Our Legacy
Imagine starting your day in one of our 32 office locations, greeting neighbors who soon become more than customers—they become part of your story. In a Retail role, you’re the trusted face of Wilson Bank & Trust, building relationships that last for generations.
You’ll know the “regulars” by name, and they’ll know you as “their banker”, the person they turn to for life’s most important financial decisions. Over time, your career grows alongside theirs—you’ll teach the next generation of bankers while still cheering on the families you’ve served for years.
This isn’t just a job; it’s a chance to become a cornerstone in your community and a lifelong partner in people’s financial journeys.
Position Summary
The Community Banker I performs teller and new accounts duties based on customer demand within a bank office. This position processes the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers. The Community Banker I assists customers, receives deposits, processes checks, disburses funds, verifies the accuracy of transactions, and identifies fraudulent activity.
This position utilizes sales and service strategies to retain existing relationships and enable growth of new relationships, as well as participates in follow-up strategies. The Community Banker I reports to the Office Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
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Position Duties And Responsibilities
- Perform duties of both Customer Service Representative and Personal Banker based on customer demand within a bank office
- Perform bank office activities to include:
- Providing service and support to customers
- Receiving deposits
- Processing checks
- Disbursing funds
- Verifying the accuracy of transactions
- Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds
- Identify fraudulent activity
- Enter transactions in bank’s recordkeeping system:
- Recording all transactions
- Producing customer receipts
- Perform teller capture duties
- Balance cash drawer at end of shift
- Maintain a work area that protects all negotiables and confidential records
- Maintain knowledge of new and existing products and services
- Process the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers
- Responsible for exception resolution
- Assist customers in the use of:
- Online banking and mobile applications
- Various electronic delivery channels
- Stay abreast of changes and updates to bank’s products and policies
- Ensure accuracy of information provided to customers
- Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner
- Attend training as requested
- Participate in outside community activities as required
- Adhere to compliance with all federal bank regulations and laws, including:
- Those for consumer protection
- Bank Secrecy Act/Anti-Money Laundering Program
- Perform other duties as assigned
Required Qualifications
- High School diploma or GED
- 1 year of retail banking experience (preferred)
- Ability to serve customers in a:
- Courteous manner
- Professional manner
- Ability to:
- Build relationships with customers
- Build relationships with internal teammates
- Basic organization and time management skills
- Ability to:
- Develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
- Effective verbal and written communication skills
- Excellent interpersonal, critical thinking, and problem-solving skills
- High standards for:
- Integrity
- Honesty
- Professionalism
- Work ethic
- Commitment to service excellence
- Ability to:
- Work independently
- Demonstrate excellent organization and follow-through
- Demonstrate:
- Flexible and efficient time management
- Ability to prioritize workload
- Ability and willingness to:
- Work with purpose
- Strong sense of urgency
- Self-starter, positive, and enthusiastic with:
- Desire to exceed expectations
- Maintain a professional demeanor at all times using:
- Appropriate levels of confidentiality and discretion
- Ability to effectively work:
- In collaboration with others
- Ability to work:
- Saturdays on a rotating basis
- Travel to other offices within region as scheduled
- Participation in community events as required
- Willingness to grow and be challenged
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Comprehensive Benefits & Recognition
We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including:
- Generous ATO
- Personal days
- Sick time
- Ability to combine accrued time with short-term disability for 100% pay
- And more
Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most.
We celebrate achievements through:
- Peer-nominated award ceremonies
- An interactive digital rewards platform
Ensuring employees’ contributions are recognized companywide.
Grow With Us
“Grow With Us” is more than a slogan—it’s an invitation.
Whether partnering with local schools to teach the next generation:
- Hands-on financial life lessons through School Bank
Exploring diverse career paths through:
- Banker Academy Program
Or investing in yourself through:
- Employee Stock Purchase program
You’ll find opportunities tailored to your interests and ambitions while working for WBT.
We invest heavily in development through:
- Mentorships
- Workshops
- Banking schools
- Certifications
Because when our people grow, our customers thrive.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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