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Community Care Supervisor
Role Purpose
To be responsible for overseeing the day-to-day operation of the service and for all aspects of staff support, including team performance, staff development and attendance management.
About Corserv Care
Leading the way in delivering the best possible care services, we empower change and enhance quality of life. Our work is made possible by a committed and creative team, with positivity, innovation, collaboration and trust driving what we do and how we do it.
We work in partnership with healthcare professionals and local communities to offer high-quality care in Cornwall. Corserv Care is part of the Corserv Group and provides a range of domiciliary and residential services under one brand. We are a Cornwall Council owned company.
What You'll Be Doing
- Liaise with Health and social care partners to process referrals in a timely manner and facilitate safe interventions of support whether from Hospital or Home starts.
- Supervise and monitor allocated Community Support Workers and take appropriate action as required, including appraisals and regular 1:1 reviews with team members.
- Participate in national and local development programmes by carrying out the Care Certificate training for new staff and assessing competence.
- Deliver ongoing local formal and practical training to all team members, including client-specific topics as required by the Care Quality Commission (CQC), and ensure records are maintained.
- Carry out initial visits to service users to produce detailed reablement/support plans, and regularly monitor and review those plans to reflect changes in abilities and/or circumstances. Amend visit times accordingly.
- Undertake relevant training to assess for and provide low-level pieces of equipment to enable customers to remain safe and independent at home.
- Conduct detailed provider risk assessments and moving and handling risk assessments, minimising risks to the service user, staff, service providers, and the general public. Carry out regular reviews and share information with relevant parties.
- Monitor services provided to service users according to published Quality Standards, ensuring regular feedback of information to the Registered Manager and Commissioners. This ensures the safety and wellbeing of the service user and those involved.
- Receive and investigate complaints, accidents, and incidents according to procedure. Ensure any safeguarding issues are dealt with expeditiously.
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About You
Qualifications & Experience Essential Criteria
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- GCSE or equivalent in Mathematics and English, or equivalent experience.
- Experience in dealing with diverse stakeholders internally and externally, including tact and diplomacy for sensitive issues. Must interact productively with managers and staff across all levels.
- Sound experience using Microsoft Office applications, with proficiency in accurately and appropriately storing or amending relevant data on appropriate software.
- Ability to prioritise and manage your day-to-day workload with minimal supervision.
- Understanding of and application for the principles of GDPR and the Freedom of Information Act.
- Strong oral communication skills, both face-to-face and through all other means.
- Experience in being proactive, problem-solving, and meeting deadlines.
- Ability to work effectively as part of the HR team and closely with the Corserv Fleet team.
Qualifications & Experience Desirable Criteria
- Educated to NVQ Level 2 in business and administration, or equivalent experience.
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients, and customers.
This role is subject to an enhanced DBS check.
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