Canary Wharf Group
Community Coordinator
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Department: Sustainability
Company: Canary Wharf Limited
Reporting to: Associate Director - CSR & Community
JOB SUMMARY
The Community Coordinator is the organisation’s trusted, day to day link between the business and local communities. The role builds strong, transparent relationships with residents, community groups, local stakeholders and partners, ensuring open communication, meaningful engagement and responsive issue management. The role listens carefully to the communities sharing information within CWG to facilitate appropriate development and delivery of our strategy for the community.
Part time: 18 hours per week (working pattern to be agreed)
Annual Salary: circa £20k, dependent on experience (£41,500 FTE)
Closing date: 19th July 2026
MAIN RESPONSIBILITIES
This is primarily an office and community-based role, although working from home may be available occasionally.
- Act as the main point of contact between CWG and local communities, responding to enquiries, concerns and feedback in a timely and approachable way.
- Build and maintain positive relationships with residents, community groups, local CWG and other stakeholders.
- Support clear, accessible communication with local communities about developments, activity, events and opportunities, working with internal teams where needed.
- Attend and support community meetings, forums, site visits and local events, ensuring community voices are heard and understood.
- Manage and support community issues and complaints, working with colleagues and partners to resolve matters effectively.
- Maintain accurate records of engagement, issues and feedback, identifying key themes, risks and insights.
- Support the delivery of community initiatives, events, volunteering and local partnerships.
- Contribute to monitoring and reporting to demonstrate community outcomes and social value.
- Work collaboratively with internal teams to ensure community considerations are reflected in day-to-day operations and projects.
- Support community related items as and when needed, working to support the AD Community as they define priorities.
PERSON SPECIFICATION
- Experience in community liaison, stakeholder engagement or customer-facing role, with the ability to build effective working relationships with residents, community groups and local stakeholders.
- Experience and understanding of London Borough of Tower Hamlets is desired.
- Experienced in managing enquiries, concerns or complaints, demonstrating sound judgement, empathy and a solutions-focused approach.
- Must be well organised and methodical, with the ability to maintain accurate records, track actions and see issues through to resolution.
- Collaboration and teamwork, must be able to work effectively with colleagues and stakeholders, contributing to a positive and cohesive working environment.
- Appreciates and adapts to the diverse needs of local communities, particularly within the context of Tower Hamlets.
- Must be IT literate, with confidence in using standard Microsoft Office applications.
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HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
COMPANY VALUES
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Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
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Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
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Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
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Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
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Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
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Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point. Please let us know about yourself so we can stay in contact for future job openings!
About Canary Wharf Group
Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk. The Company’s current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.
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