HCRG Care Group
Community Health Navigator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Community Health Navigator – Chippenham or Swindon
Job Introduction
Be the First Point of Support That Makes a Difference
Are you someone who thrives on helping others and making a real impact every day? As a Community Health Navigator, you’ll be at the heart of our service—the friendly, knowledgeable voice that connects people to the right care at the right time.
Based in Chippenham or Swindon, you’ll join our BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA)—a fast-paced, supportive hub where no two days are the same. You’ll be the first point of contact for patients, the public, healthcare professionals, and colleagues, providing reassurance, guidance, and solutions when they matter most.
Through phone, email, and written communication, you’ll deliver a service that is efficient, professional, compassionate, and person-centred. You’ll help people navigate services, ensure referrals are handled smoothly, and play a vital role in keeping care flowing where it’s needed most.
This is a dynamic frontline role where your communication skills, attention to detail, and ability to stay calm under pressure will truly shine. If you enjoy working in a busy environment, solving problems, and being part of a team that genuinely supports one another—this is the role for you.
Remote working is available following successful completion of the probationary period.
What You’ll Be Doing
- Be the welcoming first point of contact for all SPA enquiries
- Support callers with empathy and professionalism, identifying needs and directing them to the right services
- Handle sensitive and sometimes complex information with confidentiality and care
- Keep accurate, up-to-date patient records across clinical systems
- Process referrals and correspondence efficiently and accurately
- Book, amend, and manage clinical appointments in line with service targets
- Escalate urgent or incomplete referrals appropriately to clinical teams
- Provide essential admin support to keep services running smoothly
- Work collaboratively with a friendly, supportive team, contributing to shared goals
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Please see attached documents for a full list of job responsibilities.
Package Description
As a Community Health Navigator based in Chippenham, you’ll be part of our valued team at HCRG Care Group, receiving access to exclusive rewards and benefits, including:
- A salary of £25,500 - £27,098 (FTE) with access to our group pension
- Free tea, coffee, and milk at your base location
- Membership of My Reward Hub, giving you access to:
- Discounts on everyday purchases (grocery shopping, vouchers, cashback)
- Offers for treats for you and those special to you
- Access to earned wages to help cover emergencies and avoid overdraft fees
- Online and face-to-face support for your mental and physical wellbeing, including:
- Healthy recipes and activity challenges
- Post-trauma support
- Legal, debt, and life management assistance, career coaching, and counselling
- Access to eLearning, bespoke career pathways, and continuing professional development through The Learning Enterprise
- An open, just culture where you’re encouraged to:
- Have and implement ideas that help us deliver our purpose: "changing lives through transforming health and care"
- Backed by at least £100,000 of ringfenced innovation funding annually
Working Patterns
- The SPA operates 8:00 AM to 8:00 PM, 7 days a week, 365 days a year
- Flexible shift patterns available to accommodate service needs while supporting a healthy work–life balance
Essential Criteria
- GCSEs (or equivalent) in Maths and English at Grade A–C
- Previous administrative experience
- Confident IT system usage, strong keyboard skills, and attention to accuracy
- Good working knowledge of Microsoft Office (Outlook, Word, Excel)
- Strong communication and interpersonal skills, able to convey messages clearly, both verbally and in writing
- Ability to work with sensitivity, discretion, and confidentiality
- Well-organised, able to prioritise tasks, meet deadlines, and work effectively in a busy environment
- Ability to work independently and as part of a team
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Criteria
- NVQ Level 2 in Administration and/or Customer Services (or equivalent)
- Previous experience within health or social care
- Knowledge of medical terminology
- Experience using clinical systems or databases
About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services. We work with health and care commissioners and communities to deliver experience, efficiency, and improved outcomes.
- Deliver and transform adult and children’s community health services
- Provide primary care services, including urgent care, sexual health, dermatology, and MSK services
- Offer adult social care and wellbeing services
- Support communities of many millions and directly help more than half a million people annually
Guided by our simple values: "We care. We think. We do."
We are committed to equal opportunities and welcome applications from a broad, diverse range of people.
As a Disability Confident Committed company, we provide facilities, work environment adjustments, and technical solutions to be as inclusive as possible.
Safeguarding is our priority. Safeguarding children, young people, and vulnerable adults is ** Paramount**. Policies and procedures ensure safer working practices, and all hires undergo safer recruitment processes, including:
- Criminal record disclosure
- Vetting checks
This role may sometimes close early due to high applicant numbers. Apply as soon as possible if you’re keen to join.
By applying, you consent to the processing and holding of your information by HCRG Care Group Holdings Limited. For details on how your data is used, please see our privacy policy.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills