VEERA
Community Insight Officer
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Community Insight Officer (Victim Experience)
Salary: £26,750 per annum FTE (£15,182 per annum, 21 hours per week)
Hours: 21 hours per week
Contract: Fixed term until 31 March 2027, with the possibility of extension until 31 March 2028, subject to continued contract funding.
Location: Home-based with occasional travel to meetings
Help improve services by listening to people's experiences
At Veera, we believe that the best public services are shaped by the people who use them.
We're looking for a compassionate and confident communicator to join our Community Insight Team and help us deliver an important project on behalf of a UK based Police service.
In this role, you'll speak directly with victims of crime about their experiences, gathering valuable feedback that helps the Police understand what's working well and where improvements can be made. Every conversation contributes to improving services for future victims.
This is an opportunity to join an organisation that believes listening to people can create meaningful change.
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About the role
Working as part of our Community Insight Team, you'll contact victims of crime by telephone, carrying out structured but natural conversations that explore their experiences with policing services.
- You'll accurately record both survey responses and people's wider comments, ensuring every conversation is captured professionally and sensitively.
- You'll also manage your own workload, make follow-up contact where appropriate and maintain accurate records using our CRM system.
The role requires empathy, excellent communication skills and the confidence to build rapport quickly with people from a wide range of backgrounds.
About you
We're looking for someone who:
- Enjoys talking to people and listening to their experiences.
- Is naturally empathetic and able to build rapport quickly.
- Communicates confidently and professionally by telephone.
- Can manage sensitive conversations with care and respect.
- Has excellent attention to detail and records information accurately.
- Is organised, reliable and able to manage their own workload.
- Is confident using IT systems and databases.
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Previous experience in customer service, community engagement, research, housing, health, social care, advice services or similar public-facing roles would be welcomed, although we're more interested in finding someone with excellent communication skills and a genuine interest in understanding people's experiences.
What we offer
- Flexible working.
- A supportive and friendly team environment.
- Ongoing training and development.
- The opportunity to make a genuine difference to public services.
- Employee Assistance Programme.
- Pension scheme.
Closing Date: 14th August 2026 5pm
Interview Dates: 24th, 25th, 26th August 2026
If you're passionate about listening to people, gathering meaningful insight and helping improve public services, we'd love to hear from you. Further information can be found here: [Community Insight Officer JD.docx](Community Insight Officer JD.docx)
Please send a CV and covering letter to stacey@veera-insight.co.uk
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