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Levellr is the enterprise community intelligence and management solution for Discord & Reddit, used by some of the world’s largest gaming companies (Scopely, Krafton, Epic), and brands (Google, YouTube, SoundCloud) to help them grow, manage and monetise their communities.
We're looking for a Community Manager to join our Customer Success team's Professional Services department. You'll bring communities to life for artists, blue-chip brands, and gaming clients: using your Discord expertise and creative thinking to plan and execute content, drive engagement, host activations, and deliver reports that demonstrate clear business impact. You'll bring fans closer to the brands they love while giving your client teams a clear view of the value their communities create.
WHAT YOU'LL BE RESPONSIBLE FOR
- Own, create and execute content calendars for assigned client communities — planning, scheduling, and delivering content that drives engagement and reflects client brand voice
- Lead day-to-day community engagement across assigned clients — nurturing conversations, responding to community members, and maintaining a healthy, active server environment
- Plan and run community activations — in-server events, campaigns, and initiatives that deepen fan connection and meet client objectives
- Deliver community reporting on accounts where reporting is contracted — tracking engagement metrics, surfacing insights, and communicating community value back to client teams
- Identify and flag structural or technical improvements needed for assigned communities, working closely with the wider PS team to resolve them
- Contribute to events delivery and cross-team capacity when workstreams require additional resource
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WHO YOU ARE
- 2+ years of experience in community management, with hands-on experience building and running communities
- Solid Discord knowledge — roles, permissions, bots, commands, and shortcuts; you know how to get things done on the platform or you’re eager to learn
- Excellent writing skills — clear, compelling content for server posts, guides, and client reports
- Organised and adaptable — comfortable juggling multiple priorities and shifting focus when client needs change
- Creative and collaborative — you bring ideas to activations and engagement strategies, not just execution
- Self-starting and proactive — you spot what needs doing and get on with it, without waiting to be managed
- Comfortable working with tools such as Notion, Google Workspace, and LLMs such as Claude and Gemini
Bonus Points:
- Have run your own Discord server or been an active member in several
- Passionate about community
- Passionate about music and/or gaming
- Demonstrated experience with blue-chip brands
- Skilled at formulating client or community feedback into effective product feature requests
WHO WE ARE
Levellr was founded by Tom (CEO) and Ben (CTO), who have experience in both start-ups and large scale companies (YouTube, Eleven Sports). Since 2021 we’ve grown the team to 30+ employees and are backed by a number of successful angels (Mark Pincus, Dylan Collins, Mitch Lasky, Bing Gordon, Frank Gibeau to name a few). The product that we are building is growing in multiple verticals, seeing a 6x growth over the last 3 years and on track to continue.
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We believe in substance over hype. We're a product-led company building a sustainable business by solving our customers' most pressing problems. This allows us to create a culture and a company that we're proud to build together. Some of the values we stand for:
- We have ownership. We embrace change and take bold risks.
- We get shit done. We have a bias for action and love creating value from our code and our conversations.
- We disagree and commit. We give radically honest feedback and challenge assumptions, then get behind the result & move on.
- We grow in uncertainty. We listen to market feedback and iterate continuously to build products our customers love.
- We care. We care about our team and our community/(ies).
BENEFITS
We take the health and wellbeing of our teammates seriously. Please note, as we are a remote-first company, benefits may vary based on your location.
- 5 weeks holiday allowance
- Private Medical Insurance if in the UK
- Home office budget after probation
- Hybrid remote & flexible working hours
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