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Community Manager
Community Manager
Hybrid London Salary: Up to £40,000
The Opportunity
We are working with a culturally led marketing agency looking for an experienced Community Manager to join their social team. This is not an entry-level role or a stepping stone into social or account management. It is a specialist position for someone who genuinely believes in the power of community management to build modern brands.
You will lead community strategy and hands-on engagement for consumer brands in the alcohol and soft drinks space, helping brands move beyond their own channels and into culture.
Responsibilities
Community Strategy and Brand Building
- Lead community engagement strategy across multiple brands and platforms.
- Build and shape distinctive brand voices through community-led interactions.
- Act as the voice of the community internally, feeding insights into creative and strategic decisions.
- Identify, nurture, and mobilise brand advocates.
- Drive earned conversation and brand awareness beyond owned channels.
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Proactive and Reactive Engagement
- Monitor social channels, cultural moments, and conversations in real time.
- Confidently join conversations in a way that feels human, relevant, and on-brand.
- Increase engagement, follows, and earned value through thoughtful and timely responses.
- Experience with social listening tools (e.g., Sprout Social) is a bonus.
Analytics and Insight
- Track engagement, sentiment, and performance metrics.
- Translate data into actionable insights and ideas.
- Continuously refine the approach based on results.
Crisis and Reputation Management
- Support crisis response planning as required.
- Handle sensitive or negative feedback quickly, calmly, and professionally.
Wider Agency Contribution
- Support the agency’s own social channels.
- Contribute to new business pitches and own community management thinking.
About the Role and Candidate
We are looking for:
- A social-first thinker with a genuine passion for community management.
- Someone who sees community management as a creative and strategic discipline, not just customer service.
- A culturally plugged-in, naturally curious individual who engages with online conversations.
- A confident, warm communicator with excellent writing skills.
- A calm, fast-thinking professional who remains composed in reactive moments.
- A positive, proactive, and energising worker, welcome from non-traditional career paths.
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Experience and Skills
Required
- Three+ years of experience in community management (either in an agency or in-house).
- Proven ability to deliver high-quality community management for established brands.
- Strong understanding of how community drives earned media and brand awareness.
- Superior tone of voice and written communication skills.
- Confidence in using social listening tools.
Helpful (Optional)
- Experience in the alcohol category (training will be provided).
Benefits
- 25 days holiday (plus bank holidays and Christmas period).
- Private healthcare.
- Annual bonus scheme.
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