Black Tree Gaming Ltd
Community Manager
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Salary: £35,000 - £40,000
Location: UK or Europe
Please note: We are unable to sponsor international visas at this time.
About Nexus Mods
Established in 2001, Nexus Mods is the largest video game modding platform on the internet - a household name in the PC gaming ecosystem.
- 71M+ registered members
- 800K+ mods for 4,000+ games
- 21B+ mod downloads
We’re currently focused on product modernisation, driving growth and building infrastructure for the next 10 years of community-powered modding.
Our Role
We are looking for three Community Managers to come and join our community team. You will play a key role in driving day-to-day engagement across our community, building meaningful relationships, and supporting initiatives that connect our community to our broader company goals. This role blends hands-on community engagement, relationship building, and brand representation.
You’ll act as an important link between our users, creators, partners, and internal teams, helping ensure we’re listening, responding, and showing up in ways that feel authentic and consistent. You’ll contribute to shaping the tone of our community interactions while maintaining a strong understanding of what our community needs and values.
This role requires empathy, and credibility within online communities, along with the ability to navigate both everyday interactions and more complex or high-pressure moments with confidence and care.
- Be at the heart of modding communities and be a constant and available presence to them. You are the face of Nexus Mods.
- Keep in regular contact with key persons in modding communities, even when there's nothing to discuss, to show Nexus Mods is available to them and ready to listen at all times.
- Understand how Nexus Mods operates and effectively communicate our policies, values and standards.
- Spread the joy and excitement of modding. Engage positively with members of the community even when they do not.
- Liaise between Nexus Mods and modding communities, easing friction and helping to make modding easy.
- Communicate relevant business news and changes to modding communities and key individuals.
- Report relevant news and changes within modding communities to the wider business.
- Defuse high-tension situations and foster an environment of understanding.
- Conduct user research and interviews, document feedback in digestible formats and share it with the wider team.
- Identify problems and opportunities in modding communities via real-world testing.
- Validate problems and opportunities in modding communities via quantitative and qualitative data analysis.
- Work with the Product team to craft actionable, prioritised backlogs.
- Solve user problems quickly and effectively.
- Deeply understand gaming and modding, sharing that knowledge with the wider team.
- Keep abreast of developments in gaming and modding, sharing insights and opportunities with the wider business.
- Take advantage of upcoming events in gaming to ensure Nexus Mods capitalises on them.
- Build brand loyalty and position Nexus Mods as the modding platform for every community.
- Ensure mod authors and collection curators are recognised for their efforts.
- Identify community modding projects that would benefit from investment from Nexus Mods.
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Requirements
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- Have a deep understanding and first-hand experience of gaming and modding.
- Be a top-tier communicator with excellent writing and verbal communication skills.
- Proven experience in running large community spaces.
- Operate swiftly and effectively, with as little hand-holding as possible. You are a go-getter who can get things done.
- Bring a positive and effusive attitude to the role; no challenge is too great.
- Strong empathetic interpersonal skills, meet people where they are.
Benefits
- We work a 4-day week of 32 hours, with no reduction in pay.
- An allowance of £25 each month to spend on video games.
- Employee Assistance Programme.
- Private BUPA healthcare for you and your family.
- A very flexible training budget.
- Regular social events throughout the year. Participation is optional!
Diversity and Inclusion
We celebrate diversity and want you to bring your whole self to work.
Supporting an incredible community of tens of millions of users, we thrive on engaging as many views as possible to improve our platform. We see no reason why our culture should be any different.
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