Rapport Guest Services
Community Manager
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About the Role
As a Community Manager, you will lead the day-to-day customer experience within the workspace, creating a welcoming, connected and high-performing community. You'll build strong customer relationships, oversee operational excellence, deliver engaging events and experiences, and ensure our members receive exceptional service every day. This is a varied, hands-on role requiring strong leadership, organisation and a passion for creating outstanding workplace experiences.
Join a team that puts people at the centre of everything we do. We’re committed to creating a workplace where every interaction feels genuine, every guest feels valued and every colleague feels supported. You’ll be part of a collaborative, service-driven environment with plenty of chances to grow your skills, try new things and make a meaningful impact day to day.
Type of contract
- Full-time, Permanent
Hours
- 40 per week (Monday-Friday; 8 AM – 5 PM)
Salary
- £44,706 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- Lead and deliver an exceptional customer experience across the workspace.
- Build and maintain strong relationships with customers and key stakeholders.
- Manage the day-to-day operation of the building, ensuring high standards throughout.
- Plan and deliver community events, engagement initiatives and customer communications.
- Support customer retention, satisfaction and occupancy goals.
- Lead, coach and develop Community Coordinators where applicable.
- Manage customer enquiries, escalations and operational issues effectively.
- Work closely with internal teams and service partners to ensure seamless service delivery.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- A natural relationship builder who thrives on delivering exceptional customer experiences.
- Confident, proactive and able to lead by example.
- Highly organised, with the ability to manage multiple priorities in a fast-paced environment.
- Strong communicator with excellent stakeholder management skills.
- Solutions-focused, adaptable and commercially aware.
- Previous experience in hospitality, customer service, flex workspace or community management is desirable.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Application Process
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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