Community Manager

About The Role

The Network Manager role is a new position in PEI’s membership team, designed to provide a pathway for career development for high-performing member relations executives and support to the ever-growing portfolios of the Heads of Networks.

Your main responsibilities include:

• Supporting the Head of Network/Network Director in the execution of the annual programme of touchpoints including, but not limited to:
  • End-to-end project managing, including delivery and execution, of assigned in-person and virtual meetings in your region, ensuring the timely delivery of high-quality year-round programming for members that drives engagement
  • Developing touchpoints within the product plan in collaboration with the production, sales, marketing and operations teams for sign off by the Head of Network, identifying expert and interesting speakers (seeking the advice of the events, editorial and content leads) and inviting them to take part in meetings, briefing the speaker(s) and arranging prep calls as appropriate.
• Driving engagement with our online platform to help members connect with each other and use other membership benefits.
• Conducting frequent research calls with members to ensure that the annual programme addresses the needs of customers, thus becoming a critical service that drives forward engagement and renewal rates in line with PEI’s membership model and corporate goals.
• Providing colleagues and members with support at major conferences, ensuring they are well connected with the right people, agenda items and activations.
• Gathering feedback on the value of the network service from members and on how we can improve our member events, panels, webinars, and content.
• Supporting Data initiatives by collecting and sharing relevant information from investors, managers and service providers, allowing us to better design products that cater to our audiences.