Woodgreen Pets Charity
Community Outreach Officer
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At Woodgreen, we believe every pet deserves a safe, loving home. That's why we're transforming how we support pets and their owners—taking our expertise into communities, helping families overcome challenges before they reach crisis point. Our growing Community Outreach team is central to that ambition, working directly with pet owners, communities and partner organisations to improve pet welfare, strengthen communities and prevent unnecessary pet relinquishment.
Role Overview
As a Community Outreach Officer, you'll be at the heart of that mission, delivering practical, compassionate support where it's needed most. Working directly with pet owners through home visits, community events and remote support you will identify pets at risk and provide practical advice on health, welfare and behaviour helping owners access Woodgreen services and other local support. By building trusted relationships with community groups, charities, local authorities and other partners you will deliver outreach projects that respond to local community needs, contributing ideas and helping to pilot new ways of improving pet welfare in communities.
Key Responsibilities
- Deliver practical, compassionate support where it's needed most.
- Work directly with pet owners through home visits, community events and remote support.
- Identify pets at risk and provide practical advice on health, welfare and behaviour.
- Help owners access Woodgreen services and other local support.
- Build trusted relationships with community groups, charities, local authorities and other partners.
- Deliver outreach projects that respond to local community needs.
- Contribute ideas and help to pilot new ways of improving pet welfare in communities.
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Requirements
- Passionate about improving the lives of pets and confident working with people from all backgrounds.
- Practical experience of handling and caring for dogs, cats and small animals.
- A good understanding of animal welfare and responsible pet ownership.
- Experience delivering community-based, outreach or customer-facing services.
- Experience building partnerships with external organisations.
- Excellent communication and relationship-building skills.
- The confidence to work independently and make sound decisions in varied and sometimes challenging situations.
- Strong problem-solving skills and the ability to balance empathy with practical action.
- A full UK driving licence and confidence driving, or willingness to learn to drive, a 3.5 tonne vehicle is essential.
Benefits
- Starting salary for this position is £29,739 - £33,043 per annum depending on experience.
- 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years.
- Up to 8% employer pension contributions.
- Support towards healthcare costs (cashplan).
- Employee wellbeing package to include free access to Headspace.
- Life assurance (4x salary).
- Enhanced parental leave (subject to qualifying period).
- Benefits hub – exclusive discounts on popular brands.
- 25% discount in our charity shops.
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Important Information
- You will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
- This role is subject to a range of pre-employment checks to include a DBS check.
- Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
- Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.
- Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
- We are not working with recruitment agencies on this role and will not accept any unsolicited submissions of CVs or candidate profiles.
If you want to be part of an ambitious team developing innovative approaches to community-based pet welfare to make a direct and lasting difference to pets and their owners we would love to hear from you!
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