Community Safety Officer - 6 month fixed term contract

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.

Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.

If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.

If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.

We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.

Salary: £37,707.00

Job Description:

Community Safety Officer (6 month fixed term contract)

Creating safer, stronger communities.

At Gentoo, we're passionate about creating neighbourhoods where people feel safe, supported and proud to call home. We're looking for Community Safety Officers to join our Community Safety team on a 6-month fixed-term basis. Who will play a vital role in tackling anti-social behaviour (ASB), supporting customers through challenging situations, and working with partners to improve community safety.

This is a rewarding opportunity for someone empathetic, resilient and solutions-focused, with the confidence to manage complex situations while always putting customers at the heart of what they do.

What you'll be doing

As a Community Safety Officer, you'll investigate and manage anti-social behaviour cases from initial report through to resolution, providing a fair, supportive and customer-focused service throughout.

You'll:

• Manage a varied caseload of anti-social behaviour and community safety issues, conducting thorough investigations and implementing proportionate solutions in line with policy and legislation.
• Work collaboratively with customers, neighbourhood teams and partner agencies to understand the root causes of anti-social behaviour, encouraging positive behaviour change and sustainable outcomes.
• Support customers experiencing vulnerability, distress, crime or anti-social behaviour, identifying safeguarding concerns and making appropriate referrals.
• Build strong relationships with customers, colleagues and external partners including Northumbria Police, local authorities and support agencies.
• Develop and deliver locality action plans to tackle community safety concerns and improve neighbourhoods.
• Lead and contribute to multi-agency meetings, partnership working groups and court proceedings where required.
• Maintain accurate case records, risk assessments and performance information using internal systems.
• Deliver training and share best practice with colleagues across the organisation.
• Stay informed of emerging legislation, regulatory requirements and sector best practice to ensure an excellent service is delivered.
• There may also be occasions where you'll work outside normal office hours to respond to incidents or support joint partner operations.