University of Birmingham
Community Safety Officer - Campus Services - 99701 - Grade 4
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Community Safety Officer
Campus Services University of Birmingham
Position Details
- Location: University of Birmingham, Edgbaston, Birmingham, UK
- Grade: Grade 4
- Salary:
- Starting salary range: £27,546 to £29,171
- Potential progression post-startup: Up to £32,595
- Hours: Full-time (annualised)
- Contract: Permanent
- Closing Date: 19th July 2026
The University’s Offer
The University of Birmingham values its people and fosters an inclusive, diverse, and supportive environment. Key benefits include:
- Career development: Access to the sector-leading Birmingham Professional programme, offering bespoke growth opportunities.
- Flexible working: Discussions encouraged for all forms of flexible arrangements, aligned with work-life balance.
- Holiday and benefits:
- 40 days paid leave annually
- 1 paid volunteering day
- Generous occupational sick pay and pension scheme
- Three high-quality subsidised day nurseries
- Workplace amenities:
- Sports centre, on-campus shops, restaurants, art gallery, museum, and botanical gardens
- Excellent transport links (bus routes, on-site train station)
- Commitment to a vibrant campus life:
- Leafy Edgbaston setting
- Proactive equality, diversity, and inclusion initiatives (e.g., Athena SWAN, Race Equality Charter, Disability Confident)
- Focus on sustainability
About the Role
The University of Birmingham Safety & Security Team is evolving through transformational service improvement, offering a dynamic opportunity to join a new Community Safety Team prioritising student, staff, and community safety.
Your role as a Community Safety Officer includes:
- Delivering an excellent, customer-focused security service through a proactive, initiatives-driven approach.
- Supporting campaigns, marketing, and social media to enhance engagement and awareness.
- Conducting intelligence-led patrols and reassurance activity across the University grounds.
- Responding to incidents with independence and applying scalable escalation processes.
- Engaging with students to address concerns and improve community relations.
Role Summary
You are sought for your flexibility and decision-making prowess in a role that challenges traditional security practices. This is an opportunity to:
- Work in varied and meaningful environments.
- Collaborate with a dynamic team impacting the student experience.
- Adapt to evolving responsibilities and potential shift demands.
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Training and upskilling will be provided, with scope to develop core competencies relevant to your role.
Main Duties
Campaigns, Marketing & Social Media
- Champion safety campaigns while adhering to budget and resource constraints.
- Write routine social media content using University branding to amplify CST initiatives.
- Aide in the Safe Zone app roll-out, including awareness and promotion.
- Organise and host drop-in sessions in the new Safety Hub to encourage community engagement and collect intelligence.
- Strengthen partnerships with local government agencies and police to share insights.
Safety Intelligence & Patrols
- Compile and implement patrol strategies based on daily team briefings.
- Record and forward intelligence (e.g., observations from patrols, engagement) to contribute to broader safety strategies.
- Patrol key areas on direction from the Team Manager.
- Offer incident reassurance and support while navigating the University’s support network.
- Provide mental health and physical first aid as required.
Professional Development & Reporting
- Coordinate student workers and volunteers, ensuring comprehensive support.
- Monitor and respond to Safe Zone alerts.
- Maintain liaison with the broader Security Team for cohesive collaboration.
- Compile reports/statistics on safety incidences for management review.
Procedures & Compliance
- Uphold Health and Safety Regulations, risk assessment protocols, and discretion.
- Apply University Security Policies, guide others per guidelines, and adhere to internal procedures.
- Assess and resolve critical situations with impartiality, professionalism, and empathy.
- Embrace continuous improvement and attend mandated training to sustain standards.
Training
- Complete initial training upon role commencement.
- Embrace additional training opportunities, adopting adaptability to new methods.
Essential Skills and Qualifications
- Demonstrable level 2 qualifications in English and Maths (GCSE at grades A*-C/4-9 or equivalent). Lacking qualifications? Relevant work experience evidencing the required skills must be provided.
- Ability to collaborate and operate independently within structured procedures.
- Fluent emergency communication and composure.
- Strong capability in handling and escalating complaints.
- Meticulous attention to reporting accuracy.
- Exceptional integrity and ethical commitment to confidentiality.
- Computing proficiency with knowledge of security alarm systems.
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Desirable Qualifications/Experience
- Experience in first aid.
- Familiarity with IT software packages.
- Expertise in promotional materials and marketing strategies.
- Contributions to social media account management.
- Involvement in event organisation.
- Understanding of website management and intranet navigation.
- Physical fitness for operable outdoor/field duties, including unpredictable weather conditions.
- Willingness to work unsociable hours.
Role Dimensions
- Coordinating with multiple internal and external stakeholders – Influence important outcomes across multiple areas.
- Planning & Organizing: Follow routines buoyed by flexibility.
- Relationships: Cultivate strong collaborative ties with in-house teams and external entities (e.g., communications, police).
Disclosure & Barring Service (DBS)
A pre-employment DBS check is mandatory to ensure compliance with University safeguarding commitments.
Enquiries
For further information, contact: Haych Ali – h.ali.13@bham.ac.uk
Sexism in Applications
The University values authentic communication. Avoid heavily AI-derived applications, which may lack the human detail required in evaluations. Such submissions may not progress to interview.
Equality, Diversity & Inclusion
The University values diversity across demographics, whether through disability, race, gender identity, or background. Proactive measures ensure:
- Accessible career pathways.
- Representation in decision-making.
- Recognition through accreditations (Athena SWAN, Race Equality Charter, Disability Confident).
Additional information at University Website.
Considerations
Equally outstanding accreditation reflects the University’s dedication to creating a fair and progressive workplace.
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